SOURCE: CaesarStone

February 26, 2008 12:49 ET

CaesarStone Improves Upon Its Remarkable Customer Service With Project P.R.I.D.E.

VAN NUYS, CA--(Marketwire - February 26, 2008) - CaesarStone, the ultimate surface company, is striving to be the ultimate in customer service. To make this dream a reality they will be implementing Project P.R.I.D.E. next week. The P.R.l.D.E. stands for Professional Representatives Improving Daily in Excellence.

The goal of this training is to see that every Customer Service Representative is capable of achieving a high level of performance. It is to create and maintain a feeling of pride in the company values of high-quality and excellent service. It is also to encourage the employees to take personal pride in contributing to the company and maintaining these values.

"A 'high performance' status is achieved when quality in handling a call is prompt, courteous and efficient," said Helayne Hill, the company's Customer Service Manager. "It is our mission to establish and maintain these qualities. The high quality of CaesarStone will make the customer happy and providing superb customer service will make them feel confident in their choice of CaesarStone."

Telephone techniques, speaking and listening skills and product knowledge are just a few of the skills included in the training. The company, which has always prided itself on customer service, wants to take the golden rule of treating others how you would like to be treated to an even higher level of importance within the company.

About CaesarStone

CaesarStone is the original quartz surface manufacturer. The company is headquartered in Southern California with offices in Los Angeles, CA, San Francisco, CA, San Diego, CA, Seattle, WA, Miami, FL and New York City. CaesarStone produces premium quartz surfaces, complementing any design application, from traditional to contemporary, for both home and commercial applications. Price range is from $70 to $120 per square foot installed. CaesarStone products are available through kitchen and bath retailers, fabricators, architects, designers, builders and distributors nationwide.

Offering a limited lifetime warranty, their products are stain, scratch and heat resistant. CaesarStone has earned the respected Good Housekeeping Seal from Good Housekeeping Research Institute in addition to ISO 14001 (environmental management system), ISO 9002 (quality management standard) and NSF (public health and safety) certification.

For more information about CaesarStone and its products, please visit the company's website at, or call toll-free 877-9QUARTZ (877-978-2789).

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