MINNEAPOLIS, MN--(Marketwired - Aug 23, 2016) - Calabrio, a leading provider of customer engagement and analytics software, has hired software and technology veteran Charles Burnett to serve as vice president of support operations. Burnett will report to Calabrio CEO Tom Goodmanson and be responsible for overseeing Calabrio Training, Support and Implementation Services.
"Expanding our support and services to meet the needs of our global customers is critical to our growth strategy," said Goodmanson. "Charles's customer-first approach and deep experience with fast-growth technology companies will ensure that we continue to provide superior customer service while expanding our offerings."
Burnett has more than 25 years of experience in leading customer service operations for growing software and technology companies. In his previous role as senior vice president at Healthland, a healthcare IT company that was acquired by Computer Programs and Systems, Inc. earlier this year, Charles led the customer service business in delivering comprehensive IT and business services to rural and community hospitals. Prior, Burnett held multiple support and implementation leadership roles at McKesson Provider Technologies where he created a proactive customer retention program and customer advocate team dedicated to delivering high-touch service to every customer.
"Calabrio has a terrific reputation for being a true partner to its customers," said Burnett. "I am excited to join the team and continue to make sure our solutions are delivering on our promise, and our customers view us as strategic allies in their own growth plans."
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Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. The Calabrio ONE® software suite empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity.
Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio is a Leader in Gartner's Magic Quadrant for Customer Engagement Center Workforce Optimization. The company is also a member of the Cisco Solution Partner Program and the Avaya DevConnect program.
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Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio Inc. All other trademarks mentioned in this document are the property of their respective owners.