SOURCE: Parature

July 05, 2005 08:15 ET

California College for Health Sciences Reduces Support Calls by 88% With Parature

MCLEAN, VA -- (MARKET WIRE) -- July 5, 2005 -- Parature, provider of award winning, on demand support software, announced today that California College for Health Sciences (CCHS), a global provider of accredited distance education programs in allied health, business, and education, has selected Parature to provide support to their students. Prior to selecting Parature, CCHS resolved their support requests over the phone and through email. "We use to average 600 to 800 calls daily," stated Sherry Jones, Director of Education at CCHS. "Thanks to Parature's two week implementation process and their self-service features, those numbers fell drastically."

As a distance education institution, CCHS sought out a support solution that was hosted. "CCHS needed a solution that would support all of our constituents and it made perfect sense to select a resource such as Parature. The return on investment was clear when we began to witness the instant results," added Jones.

With Parature, CCHS can now provide multiple channels of self-service support, as well as log, track and document support issues. "I find the self-service features, including the online knowledge base, to be especially useful. We want to help our students help themselves, and Parature allows us to do this," ended Jones

"Institutions such as CCHS are realizing that traditional methods of support are no longer viable options for maintaining high levels of service," said Duke Chung, CEO of Parature. "With Parature's support solutions, companies and institutions can utilize the Internet to improve both the quality and efficiency of their support operations, while providing a seamless integrated approach to multi-channel support."

About Parature

Parature, the leader of online support software enables companies to improve their internal and external support, while reducing costs. Through its suite of modules, Parature allows companies to provide critical self servicing information on a 24x7 basis via the web, resulting in reduction of inbound support load and therefore reducing support costs. Continually growing, Parature serves industry leaders such as Office Depot, ATI Technologies Inc. and Florida State University. Headquartered in McLean, Virginia, Parature can be found on the Web at www.parature.com.

For more information on the full features available in Parature, or to sign up for the FREE 30-Day Trial, please visit www.parature.com/paramatrix.aspx.

About California College for Health Sciences

Since 1978, California College for Health Sciences (CCHS) has been dedicated to providing an education to working adults. The college's accredited degree programs are proven, effective alternatives to a traditional classroom education. With over 15 programs in allied health, business, and education, including the only fully accredited distance program for respiratory therapists, CCHS seeks to be a leading global provider of education that directly supports career advancement. CCHS focuses on highly productive partnerships in education, business, and industry to deliver programs using 21st-century technologies that accelerate learning, provide excellent student service, and facilitate the success of students.

For more information on CCHS, visit www.cchs.edu.

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