SOURCE: Technology Services Industry Association (TSIA)

Technology Services Industry Association

SOURCE: Technology Services World

Technology Services World

October 29, 2015 13:09 ET

Call for Speakers Now Open for TSW San Diego 2016

Technology Services Industry Association Seeks Presenters for Spring Conference

SAN DIEGO, CA--(Marketwired - October 29, 2015) - The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, has announced their call for speakers for their much-anticipated spring event, TSW San Diego 2016. Technology Services World conferences have become renowned as the preeminent sources of learning and peer networking for technology service professionals worldwide.

The theme of the spring event, being held May 2-4, 2016 at the Hilton San Diego Bayfront, is "The XaaS Playbook." The conference will focus on how to grow and scale a profitable X-as-a-Service business.

Presentations will feature industry-leading organizations sharing their real-world success stories and unique insights on cloud and XaaS offers. TSIA is seeking speaker applications for all TSIA service discipline areas. Example topics, by service discipline, might include but are not limited to:

  1. Customer Success (CS): Customer onboarding, real-world examples of adoption frameworks, monitoring XaaS adoption and consumption, building and driving outcome plans, and customer success portals.
  2. Education Services (ES): Including education in premium support and XaaS product subscriptions, leveraging education data to enhance customer access, growing the certification business to increase product adoption, the role of ES in customer success, and expand selling in ES.
  3. Expand Selling (EXS): Customer outcome engineering for XaaS offerings, expand selling models and motions for transitioning to XaaS, and optimizing the cost of sales in the XaaS model.
  4. Field Services (FS): Service efficiency and service delivery channel optimization, process optimization and field service adoption practices, and how field services can provide customer outcomes.
  5. Managed Services (MS): Managed XaaS/cloud delivery, outcome pricing, standard managed XaaS/cloud offerings, mastering managed XaaS/cloud sales, and customer success with managed XaaS/cloud solutions.
  6. Professional Services (PS): XaaS and the PS business model, strategies and capabilities for achieving PS operational excellence in a XaaS environment, and PS offers for XaaS.
  7. Service Revenue Generation (SRG): Support and adoption services that customers are buying today in cloud models, value-added services that contribute to both the customer's success and to revenue growth, engagement models for renewing subscription plans, and maximizing revenue when transitioning from on-premise to cloud models.
  8. Support Services (SS): Making the transition from on-premise to cloud support, driving self-service in XaaS support environment, top considerations for creating world class cloud support, aligning your support team to focus on delivering value for your customers, creating a support team focused on helping customers make the best use of products, proving world class support when SLAs are involved, support's role in selling XaaS solutions.

For information on suggested topics, speaker eligibility, and rules, visit now through December 4, 2015, and submit your application to speak.

About TSIA

The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA's editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google+.

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