SOURCE: CallCopy, Inc.

CallCopy, Inc.

June 16, 2009 13:59 ET

CallCopy Accepted Into Siemens Enterprise Communications Partner Program

COLUMBUS, OH--(Marketwire - June 16, 2009) - CallCopy, a leading provider of innovative contact center solutions, today announced that it has been accepted into the Siemens Enterprise Communications Partner Program as an Approved Partner. By combining CallCopy's award-winning cc: Discover suite with the Siemens Enterprise Communications platform, organizations can benefit from optimized call recording, quality monitoring and performance management solutions.

"Joining the Siemens Enterprise Communications Partner Program is one more way for CallCopy to extend the reach of our contact center solutions and validate our integration with the leading communications systems in the industry," said Patrick Hall, Vice President of Product Management of CallCopy. "Our technology was developed from the ground up to operate seamlessly within multiple contact center environments, and we will continue to ensure compatibility with platforms such as Siemens Enterprise Communications, demonstrating our flexibility and scalability."

CallCopy's cc: Discover makes it easier for contact centers to achieve a high-level of customer service by utilizing agent-customer interaction recording to gain a full understanding of the communications process. Individual components/capabilities include: reliable call recording, customizable quality management (QM), flexible screen recording, and hosted customer feedback management. CallCopy's solutions provide a complete picture and archive of every interaction with customers, which can be used for agent training, to identify areas of concern and enhance customer service.

About CallCopy

Through its commitment to the highest standards of customer and employee satisfaction, CallCopy has established itself as a leading provider of innovative performance management solutions. The highly scalable, award-winning cc: Discover suite delivers advanced call recording, screen capture, quality monitoring, speech analytics, customer satisfaction survey and workforce management capabilities to contact centers, trading desks, financial institutions and healthcare providers worldwide.

CallCopy empowers organizations to gather business intelligence, which is leveraged to maximize performance through improved employee retention, compliance with government regulations, and a more customer-centric environment.

For more information, visit www.callcopy.com.

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