SOURCE: CallCopy, Inc.

CallCopy, Inc.

July 12, 2010 09:52 ET

CallCopy and Black Box Sign Strategic Business Partner Agreement

Leader in Communications Solutions and Services to Market CallCopy's Call Recording and Contact Center Solutions

COLUMBUS, OH--(Marketwire - July 12, 2010) -  CallCopy, a leading provider of call recording and contact center solutions, today announced that it has signed a strategic business partner agreement with Black Box Network Services, the world's largest provider of comprehensive communications and infrastructure solutions. Under terms of the agreement, Black Box will market cc: Discover, CallCopy's award-winning, enterprise-proven workforce optimization (WFO) solution suite throughout the United States.

"CallCopy is pleased to add Black Box as a strategic business partner. Black Box's diverse portfolio of business communications solutions combined with CallCopy's innovative contact center solutions will allow organizations to take advantage of a full range of products and software," said Jonathan Dunham, CallCopy's vice president of sales. "This partnership will also ensure that customers have access to a versatile set of solutions, allowing the unique needs of each organization to be met."

Black Box provides solutions and services that enable organizations to fully optimize their communications investment. Among the communications solutions and services are unified communications and collaboration, managed and professional services, and traditional telephony. Black Box will offer CallCopy's cc: Discover suite, made up of flexible call recording, quality management, screen capture, speech analytics and performance management solutions as part of its comprehensive services portfolio.

"Like Black Box, CallCopy understands the importance of pairing quality solutions with quality service. We're confident that their solutions will meet and exceed the needs of our customers," said Terry Blakemore, President and Chief Executive Officer at Black Box. "Their solution is a great addition to our portfolio, and we look forward to continuing to grow the relationship."

To learn more about CallCopy solutions and/or how to become a member of the CallCopy Business Partner Program, please visit http://www.callcopy.com/about/partners/reseller or contact Ed Porter at 614.340.3346.

About CallCopy
CallCopy, a leading provider of innovative contact center solutions, is dedicated to ensuring the highest standards of satisfaction. The award-winning, enterprise-proven cc: Discover suite delivers advanced call recording, screen capture, quality management, speech analytics, performance management, customer survey and workforce management capabilities to organizations of all sizes and industries.

For more information, visit www.callcopy.com.

About Black Box
Black Box is a leading technical services company dedicated to designing, building and maintaining today's complicated data and voice infrastructure systems. Black Box services more than 175,000 clients in 141 countries with 194 offices throughout the world. To learn more, visit the Black Box Web site at www.blackbox.com.

Black Box® and the Double Diamond logo are registered trademarks of BB Technologies, Inc. Any third-party trademarks appearing in this press release are acknowledged to be the property of their respective owners.

Contact Information

  • Contact:
    Ed Porter
    614.340.3346