SOURCE: CallCopy, Inc.

May 16, 2007 09:45 ET

CallCopy Brings VoIP Quality to Center Stage With Version 3.4

COLUMBUS, OH -- (MARKET WIRE) -- May 16, 2007 -- CallCopy, Inc., a leading provider of quality management and call recording solutions for contact centers, today announced its new solution set with the release of CallCopy Version 3.4. The 3.4 release brings to market many new features, including major enhancements to CallCopy's quality management tools and expanded VoIP recording capabilities.

A key highlight of CallCopy 3.4 is the VoIP recording enhancements, specifically the ability to record IP calls on Avaya, Cisco, and Nortel telephone systems without the need for costly CTI licensing. While CallCopy already supports VoIP recording with the SIP protocol and the G.711 codec, with Version 3.4 the Avaya H.323, Cisco Skinny, and Nortel UNIStim protocols are also supported. The G.729 VoIP codec is supported as well.

Companies who are undergoing a gradual migration from TDM to VoIP telephony will benefit from CallCopy's ability to blend recording for both platforms in a single-server solution. Because of this flexibility in the CallCopy recording system, customers benefit from a lower hardware cost and an easier transition to IP telephony.

CallCopy's new quality management tools include a web-based evaluation form editor, tighter integration of the quality management tools into the recording application, new drill-down quality reporting, and the ability to leverage the CallCopy evaluation form builder in the training room for tests, quizzes, and other skills assessments.

"CallCopy has always been an innovator in the call recording market. Our past releases broke new ground with our priority-based recording schedules, advanced record exporting capabilities, multi-tenant system design, and dual-monitor screen capture. The 3.4 release brings new benefits to the market by delivering solutions to any mix of recording needs in a single-server solution," said Raymond Bohac, CEO of CallCopy, Inc. "We are also strengthening the quality management tools in our software, making them easier to use while expanding the functionality of the system. By expanding support for new VoIP protocols and codecs, we have increased the range of customers we can provide solutions to," he added.

But quality is not just a component of the software. "We are moving quality to the center stage. It goes beyond our products; we are embracing quality as the core principal of our operations. From direct and distributor sales to all levels of support, CallCopy's mission is to bring higher levels of quality to our customers, so they can bring higher levels of quality to their customers. That's how we are 'Bringing Quality Back to Quality Management,'" said Rick Daley, CallCopy's VP of Sales and Marketing.

"CallCopy stands out in the QM/recording market for its intuitive design and ease of use. Because CallCopy is easier to use, our customers become more proficient in less time, accelerating the many returns on their investment," Daley added.

About CallCopy

CallCopy provides Quality Management / Contact Recording Solutions to the contact center industry. CallCopy is able to fulfill a wide range of recording needs in a single server solution, including random recording with digital screen capture and 100% recording for liability and compliance. CallCopy's intuitive design is easy to maintain and easy to use, accelerating a ROI by enabling users to achieve higher levels of proficiency in less time. In addition to its QM / Recording software, CallCopy develops Interactive Voice Response (IVR) applications, ranging from auto-attendants used in looking up order information to a robust Customer Satisfaction Survey System. CallCopy is headquartered in Columbus, Ohio. For additional information about CallCopy, visit www.callcopy.com or call (888) 922-5526.

Contact Information

  • Media Inquiries:
    Rick Daley
    CallCopy, Inc.
    888-922-5526 Ext: 5999
    Email Contact