SOURCE: CallCopy, Inc.

CallCopy, Inc.

January 13, 2011 09:18 ET

CallCopy and BusComm Announce Reseller Agreement to Deliver Innovative Call Recording and Contact Center Solutions

New Partnership Addresses Growing Market Demand for CallCopy's Workforce Optimization Suite

COLUMBUS, OH--(Marketwire - January 13, 2011) - CallCopy, a leading provider of call recording and contact center solutions, today announced that it has signed a strategic reseller agreement with BusComm Incorporated, an exclusive value added reseller (VAR) of digital voice and data information management systems.

Under terms of the agreement, BusComm customers will now benefit from access to cc: Discover, CallCopy's award-winning, enterprise-proven workforce optimization (WFO) solution suite. cc: Discover enables organizations to optimize operational efficiencies while maximizing customer satisfaction by leveraging next generation call recording, quality management, screen capture, speech analytics and performance management capabilities.

"CallCopy's innovative workforce optimization solutions for call centers are the perfect complement to BusComm's diverse portfolio of leading edge business communication technologies," said John Moldthan, CEO at BusComm. "This partnership ensures that our customers will benefit from CallCopy's reputation for delivering innovative products and BusComm's reputation for providing superior service and support."

CallCopy is among the fastest growing vendors in the industry, and was recently ranked number 508 on the Inc. 5000 list -- the highest ranking of any contact center software provider. To help meet the growing demand for its products and services, CallCopy looked to BusComm as an industry leader.

Kerry O'Donnell, director of channel operations at CallCopy at CallCopy, added, "By partnering with BusComm, we are assured the opportunity to work with a partner that shares our consultative approach to delivering quality solutions that deliver outstanding value to our customers. CallCopy is very excited to add BusComm as a strategic reseller."

About CallCopy
CallCopy, a leading provider of innovative contact center solutions, is dedicated to ensuring the highest standards of satisfaction. The award-winning, enterprise-proven cc: Discover suite delivers advanced call recording, screen capture, quality management, speech analytics, performance management, customer satisfaction survey and workforce management capabilities to organizations of all sizes and industries.

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