SOURCE: CallCopy, Inc.

CallCopy, Inc.

March 17, 2011 13:19 ET

CallCopy Continued Rapid Growth in 2010, Driven by Strong Global Demand

Call Recording and Contact Center Solutions Provider Continues to See Success in Innovation, Customer Experience and Internal Talent

COLUMBUS, OH--(Marketwire - March 17, 2011) - CallCopy, a leading provider of innovative call recording and contact center solutions, announced revenue growth of nearly 45 percent during the 12-month period ending in December 2010. This is the fourth consecutive year that CallCopy has achieved significant levels of year-over-year growth.

"I believe that staying true to our roots has helped sustain our strong growth," said Jeff Canter, CallCopy's chief executive officer. "We continue to produce innovative solutions and provide superior levels of support that our customers value. A significant portion of our business has been from organizations replacing competitive products with CallCopy. The market has realized that CallCopy provides a great product, and that we really care about our customers' success."

Evidence of CallCopy's success can be seen in the many awards and recognition that it received. Most notably, CallCopy received top ratings in Product and Overall Vendor Satisfaction in DMG Consulting's 2010-2011 Quality Management/Liability Recording Product and Market Report. CallCopy was also ranked number 508 on the Inc. 5000 list -- Inc. magazine's exclusive ranking of the nation's fastest-growing private companies. This was the highest ranking of any contact center software provider. Additional honors were received from Business First, which named CallCopy one of the Best Places to Work for the third consecutive year as well as ranking the company number two on its Fast 50 list of fastest-growing private companies.

Improving the overall customer experience was at the forefront of new innovations in 2010. Many new features and benefits were added to cc: Discover, CallCopy's award-winning, enterprise-proven workforce optimization suite. These included improved scalability and survivability, live video monitoring, an improved user experience, security enhancements and support for new integration types, including Acme Packet Session Border Controllers and Genesys 8.

"Overall product improvements centered on the end-user, focusing on ease-of-use and improved access to data," added Canter. "We have some exciting developments on the horizon that will continue to showcase the innovation of our product development team. We believe these new offerings will take our customers' experience to a new level, and allow them to gain more insight from their customer interactions."

CallCopy recently announced the availability of cc: Fusion, its groundbreaking desktop analytics solution that automates the integration between cc: Discover and third-party applications. Among the uses identified by early adopters include PCI compliance, process verification and data sharing/enhancement.

To help meet the demand for products and services and position for future growth, CallCopy continued to expand its channel program in 2010. "By developing additional strategic partnerships globally, we are able to continue to build on the momentum we've seen in North America," said Kerry O'Donnell, director of channel operations at CallCopy. "We were excited to add new partners in several key regions of the world to expand our global reach."

About CallCopy
CallCopy, a leading provider of innovative contact center solutions, is dedicated to ensuring the highest standards of satisfaction. The award-winning, enterprise-proven cc: Discover suite delivers advanced call recording, screen capture, quality management, speech analytics, desktop analytics, performance management, customer satisfaction survey and workforce management capabilities to organizations of all sizes and industries.

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