SOURCE: CallCopy, Inc.

January 29, 2008 09:46 ET

CallCopy Continues to Grow Channel Program for Suite of Contact Center Solutions

Company Appoints New Director of Channel Sales to Help Partners Leverage CallCopy's Solutions and Services to Grow Their Businesses

COLUMBUS, OH--(Marketwire - January 29, 2008) - CallCopy, one of the fastest growing companies in the call recording / quality monitoring market, today announced an expansion to its channel program that will allow resellers and distributors to leverage CallCopy's solutions and services to help drive new revenue streams. CallCopy provides a suite of contact center solutions that combines call recording technology with quality management tools, speech analytics, surveys, and other useful applications. The company is focused on developing channel partners that market to companies within the United States, Canada and Mexico, with a secondary focus on small to medium sized business (SMB) market solutions.

"The primary focus for CallCopy is establishing and nurturing quality relationships in our channel programs by creating the market's most partner-friendly channel program," said Ray Bohac, president and chief executive officer of CallCopy, Inc. "Resellers and distributors have specific needs, and we have built a program to address those needs. We go to great lengths to make the business relationship with each channel partner easy to manage. From quote generation and customer demos, to training and support, we provide tools and services to help our partners maximize the success of their sales efforts."

Bohac continued, "We can offer our partners a compelling solution to add to their product portfolios as we have maintained 100 percent customer retention since we started our company. We have taken what has been traditionally an enterprise-class solution and made it available to the SMB market, which opens up a wealth of new business opportunities for companies that carry only large scale solutions."

To lead its channel program, CallCopy recently hired Eric Kinsey as director of channel sales. Kinsey comes to CallCopy with more than nine years of experience managing channel programs for some of the industry's leaders. He has an extensive background in direct and channel sales, partner recruitment and account development, specializing in contact center solutions and maintaining relationships with industry VARs, as well as Cisco and Avaya resellers.

"CallCopy is uniquely positioned to bring enterprise-class solutions to small and medium contact centers in a cost effective manner, without sacrificing the robust array of solution offerings or high service levels for support," added Kinsey. "Our primary focus is to deliver scalable technology backed by platinum level service, making CallCopy a preferred solution for our partners and their customers. We have already experienced positive traction with national resellers that have recognized the flexibility and intuitive design inherent in our cc: Discover suite, which fills a major void in the contact center industry -- that being solutions ideally suited for small and medium sized businesses. I am excited to be a part of the company at this pivotal time and look forward to working with the rest of the CallCopy team to build upon what has proven to be a successful channel program."

For more information on CallCopy's channel program, visit www.callcopy.com or contact Eric Kinsey at 888-922-5526.

About CallCopy

CallCopy is one of the industry's fastest-growing call recording/quality monitoring software companies. CallCopy's mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. Compatible with most major telephone systems, including Avaya, Nortel, Cisco, Siemens, NEC, Alcatel, Aspect, and ShoreTel, cc: Discover offers a more flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective.

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