SOURCE: CallCopy, Inc.

CallCopy, Inc.

July 10, 2011 08:09 ET

CallCopy Debuts cc: Discover 4.5 Workforce Optimization Suite at Cisco Live

LAS VEGAS, NV--(Marketwire - Jul 10, 2011) - CallCopy, a leading provider of innovative call recording and contact center solutions, will debut the latest version of its cc: Discover workforce optimization suite at Cisco Live at the Mandalay Bay Resort in Las Vegas, NV, July 10-14, 2011.

Cisco Live, Cisco's annual IT and communications conference, features a host of educational programs as well as networking opportunities for all customer segments. The conference attracts thousands of technical innovators and purchasing decision makers. CallCopy is proud to be an exhibitor at this year's event, and will be showcasing its solutions in booth #567 at the World of Solutions Expo.

"We are excited to be showcasing CallCopy's solutions at Cisco Live," said Ray Bohac, chairman and chief information officer at CallCopy. "This is a great forum for us to demonstrate the new features in cc: Discover, and the benefits that they bring to Cisco users."

cc: Discover can be leveraged by organizations to improve their level of customer service, increase organizational performance and proactively leverage business intelligence by capturing and analyzing customer interactions.

Enhancements in version 4.5 improve overall performance and also add new features to individual components. These updates allow CallCopy customers to deliver an outstanding customer experience, improve productivity and reduce operating expenses. Highlights include enhanced speech analytics reporting, faster playback, more flexible filtering, new options for displaying performance management data and improved server management.

Access to the latest release is available to all CallCopy customers with a current Annual Maintenance Contract. For more information about CallCopy's solutions, please contact or visit

About CallCopy
CallCopy, a leading provider of innovative contact center solutions, is dedicated to ensuring the highest standards of satisfaction. The award-winning, enterprise-proven cc: Discover suite delivers advanced call recording, screen capture, quality management, speech analytics, desktop analytics, performance management, customer satisfaction survey and workforce management capabilities to organizations of all sizes and industries.

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