SOURCE: CallCopy, Inc.

CallCopy, Inc.

March 04, 2010 14:35 ET

CallCopy Honored as 2010 Service Rising Star by CRM Magazine

Company's Call Recording and Contact Center Solutions Recognized for Enabling the Delivery of High-Quality Service to Their Clients' Customers

COLUMBUS, OH--(Marketwire - March 4, 2010) -  CallCopy, a leading provider of call recording and contact center solutions, today announced that it has been named a Service Rising Star by CRM magazine, the leading publication in the customer relationship management industry. CallCopy was recognized for its innovative workforce optimization (WFO) solution suite.

"Our dedication to providing the highest levels of customer service alongside the most innovative solutions in the industry lies at the heart of what we do here at CallCopy," said Ray Bohac, president and CEO of CallCopy. "This award speaks directly to the individuals that make up CallCopy and their dedication to our core values, and we're proud to receive this recognition."

CallCopy differentiates itself by providing innovative and scalable solutions combined with high levels of support. This results in solid relationships with its customers, prospects and business partners. CallCopy released several new products in 2009, including speech analytics and real-time performance management, as well as a new version of its WFO suite. The company also grew its revenue by more than 110 percent while more than doubling the size of its staff.

"CRM magazine is pleased to recognize CallCopy's devotion to excellence by naming it a Service Rising Star," said David Myron, the magazine's editorial director. "The 2010 CRM Service Awards honor companies focused on high-quality customer experiences through the integration of people, processes, and technologies, and CallCopy exemplifies an organization of this caliber."

CRM magazine's Rising Stars are leading innovators of technology and represent "the future of customer service." Recipients were determined through an extensive three-month evaluation process involving industry analysts, financial and corporate information, product and functionality assessments, and customer satisfaction.

The 2010 CRM Service Awards were announced on March 1, 2010 in the March 2010 issue of CRM magazine (http://www.destinationCRM.com).

About CallCopy
Through its commitment to the highest standards of customer and employee satisfaction, CallCopy has established itself as a leading provider of innovative call recording and contact center solutions. The highly scalable, award winning cc: Discover suite delivers advanced call recording, screen capture, quality management, speech analytics, performance management, customer satisfaction survey and workforce management capabilities to contact centers, trading desks, financial institutions and healthcare providers worldwide.

For more information, visit www.callcopy.com.

Contact Information

  • Contact:
    Keith Kress
    Phone: 614-340-5032
    Email: Email Contact