SOURCE: CallCopy

CallCopy call recording solutions

October 20, 2009 14:41 ET

CallCopy One of the Fastest-Growing Companies in Central Ohio, Aided by Demand for Its Call Recording Solutions

Company Ranked #7 on Business First's List of Fastest-Growing Private Companies

COLUMBUS, OH--(Marketwire - October 20, 2009) - CallCopy, Inc., a leading provider of call recording and contact center solutions, today announced that it has been honored as the seventh fastest-growing privately held company in Central Ohio by Columbus Business First. Honorees were announced on Thursday, October 15, 2009 at the Fast 50 Awards Luncheon held at the Columbus Athenaeum. This is the first year that CallCopy has received the annual award.

Driven by the growing demand for its call recording and quality management solutions, CallCopy has realized significant growth over the three-year period analyzed in the award evaluation process. Most recently, the company has experienced five consecutive quarters of record growth and has more than doubled its workforce to over 50 employees. To avoid the growing pains often associated with rapid growth, part of CallCopy's strategy has been to heavily invest in its support team in order to maintain the company's customer-centric reputation. As a result, CallCopy scored at or near the top in every category in a recent customer satisfaction survey published by DMG Consulting, including a perfect 5.0 in implementation and a tie for the highest score in Overall Vendor Satisfaction. CallCopy was also named the Best Place to Work in Central Ohio in 2008, and has been announced as a finalist again in 2009, with the winner to be announced on November 12, 2009.

"It's a great honor to be recognized as one of the fastest-growing companies in Central Ohio," said Ray Bohac, chief executive officer for CallCopy. "CallCopy's success can be attributed to our outstanding team and the commitment that each of our team members has to our customers. By providing superior service and innovative solutions to our customers, we have been able to achieve high levels of success and organizational growth on an ongoing basis."

Business First's Fast 50 Award is an annual program which recognizes emerging companies for their growth and performance over the last three years. To be eligible for consideration, companies must be privately held, have an average $1 million in sales for the three most recent years, be based in Central Ohio and have a three-year operating history. Financial information used to compile the rankings was verified by accounting firm RSM McGladrey.

About CallCopy

Through its commitment to the highest standards of customer and employee satisfaction, CallCopy has established itself as a leading provider of innovative performance management solutions. The highly scalable, award-winning cc: Discover suite delivers advanced call recording, screen capture, quality monitoring, speech analytics, customer satisfaction survey and workforce management capabilities to contact centers, trading desks, financial institutions and healthcare providers worldwide.

CallCopy empowers organizations to gather business intelligence, which is leveraged to maximize performance through improved employee retention, compliance with government regulations, and a more customer-centric environment.

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