SOURCE: CallCopy, Inc.

CallCopy, Inc.

February 24, 2009 13:41 ET

CallCopy Ranks First in Overall Vendor Satisfaction in DMG Consulting's 2008-2009 Quality Management/Liability Recording Product and Market Report

COLUMBUS, OH--(Marketwire - February 24, 2009) - CallCopy, a leading provider of innovative performance management solutions, today announced that it has received the highest Overall Vendor Satisfaction rating in a recent survey conducted by industry analyst DMG Consulting (DMG). The "2008-2009 Quality Management/Liability Recording Product and Market Report" is designed to assist contact center and IT managers in selecting the best solution, technology and partner to meet their organization's current and future needs.

For the report, DMG surveyed customers from 11 leading workforce optimization (WFO) solution providers. Participants were asked to rate their vendor in six categories, including product, implementation, service and maintenance, training, professional services and overall vendor satisfaction. CallCopy received the highest overall vendor satisfaction rating, with a score of 4.6 (highly satisfied), and was the only vendor to receive a 5.0 (completely satisfied) for implementation. In addition, the company did not score below a 4.3 (highly satisfied) for any of the six categories.

"CallCopy fared very well in the workforce optimization customer satisfaction survey," stated Donna Fluss, president of DMG Consulting. "The company received the highest score in both the Implementation and Overall Vendor categories, which indicates that CallCopy is highly committed to its customers and to successfully implementing its solutions."

DMG analyzed each company's strategy, products, functionality, technology, implementations, packaging, pricing, training, workshops and customer satisfaction ratings. Combined with strategy, ability to execute, revenue, and market activity and share, in-depth company profiles were generated. The final report provides the most detailed and accurate market information available and enables end users to choose the right solution at the right price for their contact center.

"CallCopy has always focused on developing and implementing products that consistently meet and exceed our customers' needs and help them grow their businesses," said Patrick Hall, director of professional services for CallCopy. "The results of the DMG report certainly validate our efforts and reinforce other recent awards and recognition. The fact that we were rated so highly by our customers says a lot about our company and products. We appreciate our customers' confidence and their positive feedback, which serves as constant motivation for us to continually innovate and improve."

To review DMG Consulting's full vendor profile of CallCopy, as well as the results of the satisfaction survey, visit http://www.callcopy.com/documents/dmg.html

About CallCopy

Through its commitment to the highest standards of customer and employee satisfaction, CallCopy has established itself as a leading provider of innovative performance management solutions. The highly scalable, award-winning cc: Discover Suite delivers advanced call recording, screen capture, quality monitoring, speech analytics, customer satisfaction survey and workforce management capabilities to contact centers, trading desks, financial institutions and healthcare providers worldwide.

CallCopy empowers organizations to gather business intelligence, which is leveraged to maximize performance through improved employee retention, compliance with government regulations, and a more customer-centric environment.

For more information, visit www.callcopy.com.

About DMG Consulting

DMG Consulting LLC is an advisory and consulting firm specializing in contact centers and real-time analytics. DMG Consulting is also the leading provider of industry research for many segments of the contact center market, including: Quality Management/Liability Recording, Speech Analytics, Performance Management, Surveying/Feedback, Workforce Management, Contact Center Outsourcing, Hosted Contact Center Infrastructure Solutions and Interactive Voice Response Systems. For more information, visit http://www.dmgconsult.com/.

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