SOURCE: CallCopy, Inc.

CallCopy, Inc.

February 10, 2010 11:31 ET

CallCopy Realizes Significant Growth in 2009, Anticipates Success in 2010 and Beyond

Call Recording and Contact Center Solutions Provider Enhances Product Suite and Gains Customers, Employees

COLUMBUS, OH--(Marketwire - February 10, 2010) -  CallCopy, a leading provider of call recording and contact center solutions, today reported year-over-year revenue growth of more than 110 percent during the 12-month period ending in December 2009. This is the third consecutive year that CallCopy has achieved significant levels of revenue growth.

"We attribute our continued success in part to our undeterred focus on providing the highest levels of service to our customers and also to our commitment to building the most innovative and flexible solutions on the market," said Ray Bohac, president and CEO of CallCopy. "We've seen strong growth for several years now and have strategically built upon that growth, maintaining our dedication to quality and service at all levels of the organization."

CallCopy more than doubled its number of employees in 2009, and was approved for job creation tax credits from the State of Ohio and the City of Columbus to create 50 additional positions over the next three years. "In order to support our growing customer base, we've greatly expanded the number of support staff to ensure we maintain the level of service that our customers have come to expect," said Jeff Canter, chief operating officer of CallCopy.

Continuing its tradition of innovation, the company released several new or updated products in 2009:

  • cc: Analytics -- This streamlined speech analytics solution delivers a lower total cost of ownership and allows contact centers of all sizes to realize the benefits of technology once available only to large enterprises.
  • cc: Insight Platform -- A real-time performance management platform that delivers critical data to key personnel, anywhere. Pre-built and customizable dashboards, reports and communication tools ensure that intelligence can be leveraged across the enterprise.
  • cc: Discover 4.0 -- The next generation of CallCopy's workforce optimization suite features a browser-based interface, enhanced reporting, Agent Coaching Portal, speech analytics and performance management support as well as additional integration options.

The company's focus on growing its partner program paid dividends, as channel revenue grew by more than 300 percent during 2009. CallCopy added several new business partners, including a number of top Avaya, Cisco and ShoreTel resellers, giving the company greater access to a variety of vertical markets.

CallCopy received many awards and recognition in 2009, including being named one of the Best Places to Work by Business First for the second consecutive year. "We were honored to be recognized as one of the best places to work," stated Canter. "This award means a lot to us, as we are dedicated to creating an open and rewarding environment for our employees and consider them to be one of CallCopy's most valuable assets." The company also ranked number seven on Business First's Fast 50 list of fastest-growing private companies in Central Ohio.

CallCopy's continued growth in revenue, employees and partnerships illustrates its overall success and positioning for future expansion. The company's dedication to providing innovative solutions was recently recognized in a customer survey published by DMG Consulting in which CallCopy was rated the number one vendor for "Innovation & Responsiveness to Enhancement Requests." "We foresee continued growth throughout 2010 and beyond," said Bohac. "We look forward to continuing to create the most innovative workforce optimization solutions on the market while providing an exceptional and consistent customer service experience."

About CallCopy
Through its commitment to the highest standards of customer and employee satisfaction, CallCopy has established itself as a leading provider of innovative call recording and contact center solutions. The highly scalable, award winning cc: Discover suite delivers advanced call recording, screen capturequality management, speech analytics, performance management, customer satisfaction survey and workforce management capabilities to contact centers, trading desks, financial institutions and healthcare providers worldwide.

CallCopy empowers organizations to gather business intelligence, which is leveraged to maximize operational performance, reduce liability, achieve regulatory compliance and increase customer satisfaction.

For more information, visit www.callcopy.com.

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