SOURCE: CallCopy, Inc.

CallCopy, Inc.

January 26, 2011 12:59 ET

CallCopy Receives Customer Interaction Solutions® Magazine's 2010 Product of the Year Award

cc: Discover Workforce Optimization Suite Honored for Exceptional Innovation

COLUMBUS, OH--(Marketwire - January 26, 2011) -  CallCopy, a leading provider of call recording and contact center solutions, announced that its cc: Discover workforce optimization suite has received a 2010 Product of the Year Award from Customer Interaction Solutions (CIS) magazine, the leading publication covering customer relationship management (CRM), call centers and teleservices.

The award-winning cc: Discover suite enables organizations to optimize operational efficiencies while maximizing customer satisfaction by leveraging next generation call recording, quality management, screen capture, speech analytics and performance management capabilities.

"Innovation is one of CallCopy's core values. We work hard to ensure that we always bring our customers the most innovative contact center solutions on the market, in a way that addresses the unique needs of each type of user," said Jeff Canter, president and chief executive officer at CallCopy. "Receiving an award that recognizes this dedication to innovation is a great honor for our team."

CallCopy's reputation for delivering innovative solutions was also recognized in DMG Consulting's 2009-2010 Quality Management/Liability Recording (WFO) Product and Market Report. In a customer satisfaction study published in the report, CallCopy tied for the highest "Innovation & Responsiveness to Enhancement Requests" rating (4.66 out of 5).

"CallCopy was granted a 2010 Product of the Year Award for its achievement in advancing contact center technologies. cc: Discover has demonstrated excellence as well as provided ROI for the companies that use it," said Rich Tehrani, CEO, TMC. "Customer Interaction Solutions magazine has been honoring innovative companies for 13 years and CallCopy has earned its place with this distinguished honor."

About CallCopy
CallCopy, a leading provider of innovative contact center solutions, is dedicated to ensuring the highest standards of satisfaction. The award-winning, enterprise-proven cc: Discover suite delivers advanced call recording, screen capture, quality management, speech analytics, performance management, customer satisfaction survey and workforce management capabilities to organizations of all sizes and industries.

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