SOURCE: CallCopy, Inc.

June 17, 2008 10:24 ET

CallCopy Receives ShoreTel Certification for Three Call Recording Methods

Certification of CallCopy cc: Voice for ShoreTel Platform Extends Ability to Seamlessly Integrate Communications With Business Processes

COLUMBUS, OH--(Marketwire - June 17, 2008) - CallCopy, a leading provider of quality management and call recording solutions for contact centers, today announced that it is partnering with ShoreTel®, Inc., to integrate cc: Voice with ShoreTel's Pure IP Unified Communication system. cc: Voice extends the ability of ShoreTel's Unified Communications solutions to allow businesses to seamlessly integrate communications with business processes for a more collaborative and productive enterprise.

ShoreTel has certified CallCopy's cc: Voice for three methods of call recording, including native call recording, passive VoIP call recording and VoIP call recording with Computer Telephony Integration (CTI). By maintaining product suites that meet the demands of small companies to large enterprises, CallCopy and ShoreTel bring satisfaction and value to a wider range of companies.

"Our customers are our number one priority, and they expect only the best from our products and services," said Mark Arman, vice president of business development, ShoreTel. "The CallCopy solutions certified by our Technology Partner Program ensure that our customers have a WLAN solution that is interoperable with our products."

By offering extremely reliable and scalable solutions that are easy to install and use, ShoreTel enables businesses of any size to seamlessly integrate communications with business processes, creating a more collaborative and productive enterprise. ShoreTel's distributed architecture extends enterprise-class voice services to every office and outpost, keeping employees fully connected wherever they go. ShoreTel continually delights its customers by offering the best products and the best services for the lowest total cost of ownership.

"Our three ShoreTel-certified methods of call recording ensure that ShoreTel customers will have the most effective call recording solution available to meet the needs of their operating environments," said Ray Bohac, president and chief executive officer of CallCopy, Inc. "CallCopy and ShoreTel are both committed to leading our markets in customer satisfaction, and in developing the industry's easiest solutions to deploy and use."

About CallCopy

CallCopy is one of the industry's fastest-growing call recording/quality monitoring software companies. CallCopy's mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. Compatible with most major telephone systems, including ShoreTel, Avaya, Nortel, Cisco, Siemens, NEC, Alcatel, and Aspect, cc: Discover offers a more flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective.

ShoreTel is a registered trademark of ShoreTel, Inc. in the United Sates and/or other countries. The ShoreTel logo is a trademark of ShoreTel, Inc. in the United States and/or other countries.

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