SOURCE: CallCopy, Inc.

CallCopy, Inc.

May 20, 2010 13:33 ET

CallCopy Receives ShoreTel Customer Proven Certification

Call Recording Vendor Recognized for Its Successful Work With ShoreTel Customers and Platform

COLUMBUS, OH--(Marketwire - May 20, 2010) -  CallCopy, a leading provider of call recording and contact center solutions, today announced that it has achieved Customer Proven status from ShoreTel, a leading provider of brilliantly simple IP unified communications solutions. CallCopy was originally certified in ShoreTel's Technology Partner Program in 2008 and achieved Partner Proven status earlier this year based on its track record with ShoreTel's reseller community. Like Partner Proven, ShoreTel Customer Proven members are recognized for their success with end users who have implemented a combined ShoreTel and CallCopy solution.

"Customer satisfaction remains a top priority for CallCopy and is a key reason why our customer base continues to grow," said Beki Nowlan, customer success manager at CallCopy. "We pride ourselves on offering flexible, scalable solutions that allow our customers to invest in the best solution for their business and leverage their ShoreTel technology."

CallCopy's ShoreTel-certified call recording combined with its quality management, screen capture, speech analytics and performance management solutions, provides ShoreTel customers with the tools needed to optimize operational efficiencies and enhance the customer experience.

"Many customers within the ShoreTel community have implemented CallCopy solutions, and the company continues to attract a loyal following due to its feature-rich product offering," said Kevin Gavin, vice president of marketing for ShoreTel. "CallCopy's commitment to delivering innovative solutions, while maintaining high standards of customer satisfaction, aligns with ShoreTel's commitment to building an ecosystem of best-of-breed solutions."

Elgia, a leading business process outsourcing (BPO) company based in Alpharetta, GA, recently implemented a combined CallCopy and ShoreTel solution to assist it in delivering an exceptional customer experience. "We rely on flexibility, modularity and responsiveness to consistently convey our clients' brand image in the market," said Stacey Scott, CEO at Elgia, Inc. "The combination of CallCopy and ShoreTel allows Elgia to operate efficiently while providing the highest levels of service at all touch points throughout the customer lifecycle."

A case study detailing the success Elgia has achieved using CallCopy and ShoreTel solutions is available at http://www.callcopy.com/document-library/case-studies/elgia-case-study.

About CallCopy
CallCopy, a leading provider of innovative contact center solutions, is dedicated to ensuring the highest standards of satisfaction. The award-winning, enterprise-proven cc: Discover suite delivers advanced call recording, screen capture, quality management, speech analytics, performance management, customer survey and workforce management capabilities to organizations of all sizes and industries.

For more information, visit www.callcopy.com.

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