SOURCE: CallCopy, Inc.

CallCopy, Inc.

March 01, 2011 14:00 ET

CallCopy Receives Top Ratings in Overall Product and Vendor Satisfaction in DMG Consulting's 2010-2011 Quality Management/Liability Recording Product and Market Report

COLUMBUS, OH--(Marketwire - March 1, 2011) - CallCopy, a leading provider of innovative call recording and contact center solutions, announced today that it has received the highest Product rating, and tied for the highest rating in Overall Vendor Satisfaction in a recent customer satisfaction survey conducted by industry analyst DMG Consulting LLC (DMG). The "2010-2011 Quality Management/Liability Recording Product and Market Report" is designed to assist contact center and IT managers in selecting the best solution, technology and partner to meet their organization's current and future needs.

For the report, DMG surveyed customers of thirteen leading workforce optimization (WFO) solution providers. Participants were asked to rate their level of satisfaction in eleven product-related categories and eight vendor-related categories. In addition to receiving the highest average Product satisfaction rating, CallCopy received the highest rating in eight of the eleven product-related categories, including six perfect scores of 5.0 (completely satisfied) and two in which they shared the top score.

In vendor-related categories, CallCopy received the highest rating in six of the eight categories, including four perfect scores and three where they shared the top score. Customers gave CallCopy perfect scores in several categories that are closely related to the company's key differentiators, including Implementation, Service and Maintenance, Training, Ease of Integration with Third-Party Applications and System Flexibility.

"CallCopy received impressive results in DMG's workforce optimization customer satisfaction study," stated Donna Fluss, president of DMG Consulting. "The results are a clear indication that CallCopy is highly committed to their clients and working hard to deliver products and services that address their needs."

"CallCopy's mission is to provide the highest levels of quality to our customers, so that they can provide the highest level of quality to their customers," said Jeff Canter, chief executive officer and president of CallCopy. "The level of service that we provide to our customers is what sets CallCopy apart in the market. The fact that our customers rated us number one in so many service-related categories tells me that our team's never-ending efforts are paying off."

To view the full results of the satisfaction survey, visit www.callcopy.com/dmg.

About CallCopy
CallCopy, a leading provider of innovative contact center solutions, is dedicated to ensuring the highest standards of satisfaction. The award-winning, enterprise-proven cc: Discover suite delivers advanced call recording, screen capture, quality management, speech analytics, performance management, customer satisfaction survey and workforce management capabilities to organizations of all sizes and industries.

CallCopy empowers these organizations to gather business intelligence, which is leveraged to maximize operational performance, reduce liability, achieve regulatory compliance and increase customer satisfaction.

For more information, visit www.callcopy.com.

About DMG Consulting
DMG Consulting LLC is an advisory and consulting firm specializing in contact centers and real-time analytics. DMG is also the leading provider of industry research for many segments of the contact center market, including: Quality Management/Liability Recording, Speech Analytics, Performance Management, Surveying/Feedback, Workforce Management, Contact Center Outsourcing, Hosted Contact Center Infrastructure Solutions and Interactive Voice Response Systems.

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