SOURCE: CallCopy, Inc.

November 18, 2008 13:32 ET

CallCopy Signs Strategic Alliance With NACR

Leading Avaya BusinessPartner to Distribute CallCopy's Suite of Contact Center Solutions

COLUMBUS, OH--(Marketwire - November 18, 2008) - CallCopy, Inc., a leading provider of call recording and quality monitoring software, today announced that it entered into a strategic alliance with NACR, a value added solutions provider and Avaya's largest BusinessPartner worldwide. NACR will market and distribute cc: Discover, CallCopy's suite of contact center solutions, using its network of more than 400 employees and sales offices located across the country. The strategic alliance strengthens NACR's contact center solutions offerings with CallCopy's easy-to-use, flexible call recording, quality monitoring, hosted customer satisfaction survey and screen capture utilities.

CallCopy's suite of solutions makes it easier for contact centers to monitor agent-customer interaction using both voice and desktop recordings to ensure a high-level of customer service and an understanding of the communications process. cc: Discover includes cc: Voice, a reliable call logging and compliance recording solution; cc: Quality, a customizable reporting utility; cc: Survey, a hosted survey tool; and cc: Screen, a flexible screen recording application. CallCopy has received a number of Avaya certifications, including the CallCopy Device Media and Call Control (DMCC), which uses an Avaya-certified active VoIP-based solution that is suitable for recording VoIP and TDM phones.

"NACR has a tremendous reputation in the marketplace as a customer-centric company, and its team has a firm understanding of the needs of contact centers, particularly Avaya users," said Ed Porter, director of partner programs at CallCopy. "Despite having other call recording and quality monitoring applications among its solutions offerings, NACR liked the scalability and flexibility of cc: Discover to meet the needs of small and medium-sized businesses, as well as large enterprises. Our proven solutions were built by call center professionals, so they were developed to align perfectly with industry needs and to be the most user-friendly solutions on the market."

As a result of the alliance, NACR's customers will be able to work directly with NACR for sales, installation and support of CallCopy's full product suite. CallCopy's solutions offer a lower total cost of ownership (TCO) for the small and medium-sized business while delivering a scalable, cost-effective solution that meets the contact recording and quality management needs of the large enterprise. NACR will benefit from CallCopy's pre-sale and post installation sales and technical support, as well as joint marketing efforts, sponsorship opportunities and shared marketing and sales collateral.

"Whether for customer service, training or compliance, there is a definite need in the market for good call recording and quality monitoring solutions," said Barb Courneya, NACR national contact center technology director. "We have a reputation of providing best-of-breed products and services. By building a strategic alliance with CallCopy, we enhance our call recording and quality monitoring offerings and are able to meet the needs of customers that require a more flexible solution that can grow with their business. We look forward to working closely with CallCopy, and leveraging cc: Discover to help solve customers' challenges."

To learn more about CallCopy solutions and/or becoming a CallCopy Channel Partner, please visit http://www.callcopy.com/distributor or call Ed Porter at 888.922.5526.

About CallCopy

CallCopy, Inc. is one of the industry's fastest growing call recording and quality monitoring software companies. CallCopy's mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. The cc: Discover platform offers a more flexible application programming interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective. For more information, visit www.callcopy.com.

About NACR

With offices nationwide, NACR (Eagan, MN) is a certified Avaya Platinum BusinessPartner, a six-time Avaya BusinessPartner of the Year, and the Value Added Solutions Provider of choice for today's leading businesses. NACR delivers proven, scalable, cost-efficient solutions tailored to a customer's business communication needs, in an end-to-end package that includes consultation, design, implementation, and testing. With its strategic partners, including Avaya, NACR provides customers with solutions in VoIP migration, convergence, mobility, unified communications, and contact centers. For more information, call 1-888-321-NACR (6227) or go to www.nacr.com.

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