SOURCE: CallCopy

October 16, 2008 10:51 ET

CallCopy Updates Channel Program to Increase Partner Benefits and Sales

New Tiered Levels of Reseller Agreements Make It Profitable for Any Reseller of Any Size to Offer CallCopy to Their Customers

COLUMBUS, OH--(Marketwire - October 16, 2008) - CallCopy, Inc., a leading provider of call recording and quality monitoring software, today introduced the latest updates to its channel program, which will make it more profitable for any sized reseller to offer CallCopy solutions to their customers. CallCopy offers a suite of contact center solutions that includes call recording, quality monitoring, hosted customer satisfaction survey and screen capture utilities. Together, they provide contact centers with a three-dimensional view of their operations.

As a result of the updates to CallCopy's channel program, distributors of all sizes will have more flexible options to choose from to help them maximize their profit potential. CallCopy's new distributor program features three tiered levels of reseller agreements: silver, gold and platinum. The new program levels will allow CallCopy's channel partners to choose the degree of their services, certification, and support levels. Channel partners will benefit from CallCopy's sales and technical support for them and their customers presale and post installation. CallCopy also provides partners a free demo license, joint marketing efforts and sponsorship opportunities, shared marketing collateral and sales materials.

"The mission of our channel program is to combine our best of breed products and services with the team power of our partners," said Ed Porter, director of partner programs at CallCopy, Inc. "We want to empower our partners with the knowledge and resources they need to be successful reselling our products and services. With our proven, scalable technology and dedicated focus on partner management and support, we are confident we now have the program to match our quality solutions to help our partners maximize their profit potential with CallCopy."

CallCopy's product suite includes solutions that are scalable enough to meet the needs of small businesses, as well as large enterprises, which broadens the sales opportunities for distributors. CallCopy Essential is a cost-effective solution for small and mid-sized businesses looking for a effective call recording application while cc: Discover delivers all the benefits of an enterprise-class call recording and quality monitoring system to enhance customer service, increase productivity and meet industry compliance standards. CallCopy's solutions are compatible with both VoIP and TDM phones, and offer the ability to blend VoIP and TDM recording in a single server.

To learn more about CallCopy solutions and about the company's channel program, please visit or call Ed Porter at 888.922.5526.

About CallCopy

CallCopy, Inc. is one of the industry's fastest growing call recording and quality monitoring software companies. CallCopy's mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. The cc: Discover platform offers a more flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective. For more information, visit

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