SOURCE: CallCopy, Inc.

July 09, 2008 11:12 ET

CallCopy Wins ContactCenterWorld.com 2008 Members' Choice Award

Company's cc: Discover Recognized as Best Recording and Quality Monitoring Solution in the Americas Region

COLUMBUS, OH--(Marketwire - July 9, 2008) - CallCopy, Inc., a leading provider of call recording and quality monitoring software, today announced that it has received the best in class award in the category of "Best Recording and Quality Monitoring Solution in the Americas Region" presented by ContactCenterWorld.com. The award recognizes CallCopy's cc: Discover suite, which includes cc: Voice call recording solution, and cc: Quality, a quality monitoring solution that provides a diverse range of reporting options for identifying trends across the call center.

The Members' Choice Awards have been recognizing industry solution providers that sell products or services to contact centers for the past six years. Unlike other awards programs, the Members' Choice Awards are based entirely on customer feedback and the scores customers placed on each organization in the areas of robustness of its solutions, after care support, return on investment, and overall satisfaction of the product or service.

"It is clear that so many companies in the industry deserve recognition, and we raise our hats to them," said Raj Wadhwani, president of ContactCenterWorld.com. "The recipients of the 2008 Members' Choice Awards are the vendors whom we should make sure are on our short list when we look for solutions because clearly they have very satisfied customers."

"We appreciate the trust our customers have in our solutions, and we are excited to be recognized by those we serve for having the 'best recording and quality monitoring solution in the Americas region,'" said Ray Bohac, president and chief executive officer of CallCopy, Inc. "At CallCopy we work hard to ensure that we deliver products that offer a quick return on investment and provide excellent ongoing customer service. The award is a compliment to our entire team that works tirelessly to deliver robust call recording and quality monitoring solutions that continue to meet the demands of our customers and the industry."

About ContactCenterWorld.com

ContactCenterWorld.com provides world-class research, conferences and a customer focused website for contact center industry professionals. As a world wide leader in connecting businesses, vendors and people, their goal is to provide exceptional customer service, innovation in technology and growth opportunities to those we serve. With a membership of over 112,000 strong, the ContactCenterWorld.com brand is synonymous with innovation, leadership, creativity and support. For more information, go to http://www.ContactCenterWorld.com.

About CallCopy, Inc.

CallCopy, Inc. is one of the industry's fastest growing call recording and quality monitoring software companies. CallCopy's mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. The cc: Discover platform offers a more flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective. For more information, visit www.callcopy.com.

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