SOURCE: CallCopy, Inc.

CallCopy, Inc.

August 25, 2009 11:43 ET

CallCopy's cc: Discover Certified Compatible With Cisco Unified Communications Manager

COLUMBUS, OH--(Marketwire - August 25, 2009) - CallCopy, a leading provider of innovative call recording and contact center solutions, today announced that cc: Discover 4.0 has tested compatible with Cisco Unified Communications Manager 7.0. Compatibility testing was performed as part of CallCopy's membership in the Cisco Technology Developer Program. As a member of the program, CallCopy is able to deliver customer solutions that have been verified interoperable with Cisco's current unified communications platform.

Organizations can improve their level of customer service, increase organizational performance and proactively leverage business intelligence by capturing and analyzing customer interactions with cc: Discover's call recording, quality management, speech analytics and performance management modules. The solution suite has completed interoperability verification testing (IVT) with Cisco and an authorized facility based on criteria established by Cisco. The Unified Communications Manager is the IP telephony call-processing component of the Cisco Unified Communications solution.

"Interoperability with the industry's leading telephony solution providers has been a critical part of CallCopy's success to date, ensuring that our solutions are compatible with whatever platform our customers utilize," said Patrick Hall, vice president of product management of CallCopy. "With today's announcement, we are helping Cisco customers fully capitalize on their technology investments, and our certification assures them that cc: Discover meets Cisco's requirements and is fully compatible. Being a part of the Cisco Technology Developer Program demonstrates the flexibility of cc: Discover, and like Cisco, we are fully focused on delivering the highest level of service and support."

The Cisco Technology Developer Program brings Cisco together with innovative third-party companies that provide complementary and compatible technologies, which give customers the flexibility and speed to respond to changing market and competitive requirements. The program ensures that members' products and technologies have verified interoperability, adhere to strict standards, and offer new capabilities for Cisco joint customers.

About CallCopy

Through its commitment to the highest standards of customer and employee satisfaction, CallCopy has established itself as a leading provider of innovative performance management solutions. The highly scalable, award winning cc: Discover Suite delivers advanced call recording, screen capture, quality management, speech analytics, performance management, customer satisfaction survey and workforce management capabilities to contact centers, trading desks, financial institutions and healthcare providers worldwide.

CallCopy empowers organizations to gather business intelligence, which is leveraged to maximize performance through improved employee retention, compliance with government regulations, and a more customer-centric environment.

For more information, visit www.callcopy.com.

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