Callcredit Information Group

Callcredit Information Group

November 11, 2011 10:42 ET

Callcredit Information Group Support Local Authorities and their Improving Fraud Detection Rates

LEEDS, UNITED KINGDOM--(Marketwire - Nov. 11, 2011) - Callcredit welcomes the publication by the Audit Commission of its annual survey into detected fraud amongst councils as an important part of the strategy needed to eradicate public sector fraud. The survey results, contained in a report entitled Protecting the Public Purse, show that fraud detection rates by councils have improved by 37 per cent on last year and which have detected over £185million in fraud-related activities.

The annual survey, conducted by the Audit Commissions National Fraud Initiative, creates a much needed public debate and casts much needed scrutiny on a subject that creates significant social hardship as well as increased financial costs. These include preventing lawful tenants from occupying social housing accommodation and fraudulently diverting payments away from adult care recipients.

Andrew Davis, Director of Public Sector at Callcredit Information Group, believes that only a small investment in time by councils could result in significant increases in fraud detection rates. He comments: "The Audit Commission's efforts here have borne out an important maxim: 'if you can't measure it you can't manage it'. The report highlights what types of fraud are taking place and where and this in turn is galvanising councils to take action.

"The work Callcredit has carried out with our local authority clients shows that only a few steps are required to achieve big results. Using up-to-date information, these councils can quickly build up an accurate picture of what is taking place and can focus their resources in the most effective way. For instance, carrying out simple identity checks on tenants or additional occupants will quickly reveal whether a tenant is active at that address, or elsewhere and whether other occupants are active there too."

"Public sector fraud is both detrimental and harmful. It diverts resources away from where they are most needed and prevents councils from doing what they want to do: deliver a better quality of life for their residents. We are determined to do our part to help them achieve this."

Andrew will be explaining how Callcredit is helping local authorities strengthen their fraud management at the Fighting Fraud Locally Conference which takes place on the 1st December in London.

About Callcredit Information Group

Callcredit Information Group's leading approach to deploying consumer information brings together experts across the fields of credit referencing, marketing services, interactive solutions and consultative analytics to provide clients with a range of innovative and effective products to discover new customers and to engage with current customers to optimise and increase profitability.

Products include award-winning fraud protection tools and database solutions to positively verify consumers, global operations to help expand businesses into new markets, digital solutions to improve the overall journey consumers make during interaction with a brand, customer handling to ensure consumer satisfaction at all levels and consumer marketing data and segmentation to improve understanding and targeting of customers and prospects.

Callcredit also offers products for their clients to assess a customer's credit risk and affordability and their experts in collections and recoveries provide tailored debt recovery and tracing tools. Their market analysis and network planning function helps organisations develop profitable retail networks, and their tools in multi bureau, analytics and metrics work to provide fully assessed bureau data.

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