SOURCE: CallMiner

May 08, 2008 09:53 ET

CallMiner Appoints Susan Almeida Vice President of Global Services

Almeida Responsible for Enterprise Implementations and Best Practices

FORT MYERS, FL--(Marketwire - May 8, 2008) - CallMiner, the industry leader in advanced speech analytics, today announced the appointment of Susan Almeida as Vice President of Global Services, effective immediately. Almeida will be located in the Fort Myers, Florida corporate office.

Terry Leahy, President and CEO of CallMiner, said, "Susan is recognized as a thought leader in the IT and Telecommunications space. She brings the perspective of both Fortune 500s and startups and a wealth of management and operational experience at CoSine Communications, Singapore Telecom USA and Digital Equipment Corporation. We are very fortunate she is joining our team."

"Transforming the massive volumes of contact center data into a strategic asset for the enterprise to leverage -- via the actual voice of the customer -- is what makes CallMiner so compelling," said Susan Almeida, vice president of global services. "I look forward to helping CallMiner take our enterprise customers to a whole new level of cost savings, productivity, and competitive advantage."

Almeida will be responsible for global delivery of CallMiner's services and support. She has more than 20 years of senior management experience successfully helping companies capitalize on category-leading innovations aimed at boosting customers' productivity and competitiveness. Prior to joining CallMiner, Almeida served in a number of leadership positions including Executive Director, Global and Strategic Marketing for CoSine Communications, General Manager, Singapore Telecom USA, several management positions for Digital Equipment Corporation and has led highly respected management consulting practices. She holds a B.S. in Management and Electrical Engineering from Worcester Polytechnic Institute.

About CallMiner

CallMiner is the industry leader in advanced speech analytics. Eureka, CallMiner's flagship product, is the only speech analytics solution that automatically and accurately mines 100% of recorded conversations to discover the real 'voice of your customers' without listening to every call. CallMiner customers are empowered with real time and actionable business intelligence enabling their organizations to significantly improve customer service, enhance agent quality, increase sales and impact marketing effectiveness. For more information, please contact CallMiner at (239) 689-6463 or visit

Contact Information

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    Kara Hendrickson
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