December 10, 2014 14:14 ET

CALLPROMISE Looks to Expand Its Market Reach, Locks in New Investment From Virtual Hold Technology

Alignment Gives Businesses Greater Access to Cloud-Based Virtual Queuing

RICHMOND, VA--(Marketwired - December 10, 2014) - CALLPROMISE has been helping midsize businesses and contact centers reduce customer frustration through callback technology since it launched (originally as Lucyphone) in 2010.

Now with an investment from Akron, Ohio-based Virtual Hold Technology (VHT) -- the leader in enterprise virtual queuing and callback solutions for the past two decades -- CALLPROMISE is poised to take its SaaS-based virtual queuing solution to a wider audience.

Through a minority investment in CALLPROMISE, VHT will have a new cloud-based callback solution that can scale to companies of all sizes. This offering will complement VHT's already popular premises-based products. The investment and ability to talk into the VHT sales channel also gives CALLPROMISE a clear path to expand into new markets.

"This investment is a promising next step for strategic growth of our businesses," said Kevin Sjodin, CALLPROMISE CEO. "Our cloud-based solution paired with the VHT sales model allows us to provide best-in-class SaaS callback to customers worldwide."

Callback Cloud for Business from CALLPROMISE and VHT routes calls through the cloud engine where they are put in queue for callback. The call times and available agents are managed through the callback/agent interaction. With callback, companies can reduce call abandons, eliminate hold time and increase contact center efficiency.

Formerly Lucyphone, CALLPROMISE helps brands engage customers with exceptional contact experiences. Through cloud-based callback and virtual queuing, CALLPROMISE revolutionizes workforce efficiency and sets the standard for call center operations. For more information, visit or email

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