Enghouse Interactive

Enghouse Interactive

June 18, 2012 04:48 ET

CallRex Call Recording Software Achieves Qualification Testing for Microsoft Lync

Enghouse Interactive offers interaction recording software for Lync environments

NAREMBURN, AUSTRALIA--(Marketwire - June 18, 2012) - Enghouse Interactive (TSX:ESL), developer of the most comprehensive portfolio of interaction management solutions, has announced the completion of extensive testing by Microsoft Corp. to qualify CallRex Call Recording software on Microsoft Lync 2010. Now businesses using Microsoft Lync 2010 can be further assured that there is a cost-effective, yet feature-rich, recording choice for their quality management and compliance needs.

The Microsoft Lync ISV Qualification Program is a rigorous testing process for Independent Software Vendors developing solutions for use with Microsoft Lync 2010. Qualification testing focuses on completeness of features, ease of deployment, API utilisation, and system performance and stability.

"The Microsoft Lync ISV Qualification Program is designed to help ensure that customers have a high-quality experience with applications built for Microsoft Lync," said Jon Morrow, senior program manager for Microsoft Lync. "Through third-party testing, Enghouse Interactive has qualified CallRex Call Recording software as a solution that will meet the interaction recording needs of Lync customers."

CallRex Call Recording provides multiple integration options for Lync environments, including both active conference-based and passive call recording methods. Active call recording is a server-side solution that does not require client-enabled software and simplifies deployments for companies with multiple sites and mixed vendor communication environments. Additionally, CallRex Call Recording offers support for Microsoft's native audio codec, Real Time (RT) Audio.

"Enghouse Interactive is committed to continued innovation on Microsoft unified communications platforms," said Bruce Sherman, CallRex product manager for Enghouse Interactive. "We are pleased to offer our customers and partners CallRex software as a cost-effective all-software recording solution that enhances their investment in Microsoft Lync."

CallRex Call Recording is a core component of the CallRex Quality Management Suite™, an affordable quality monitoring solution from Enghouse Interactive. Call recording, monitoring, and agent evaluation software are integral tools for companies with customer service and customer experience management initiatives.

For more information about CallRex software for Microsoft Lync, contact sales@telrex.com or visit http://www.telrex.com/microsoft_call_recording.htm.

About Enghouse Interactive

Enghouse Interactive delivers technology and expertise to maximise the value of every customer interaction. The company develops the most comprehensive portfolio of interaction management solutions, spanning structured, unstructured and self-service interactions. Core technologies include contact centre, attendant console, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the company's international operations.

Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol "ESL." Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including Arc, CosmoCom, Datapulse, Syntellect, Telrex, Trio and Zeacom. Learn more at www.enghouseinteractive.com.

Contact Information

  • Enghouse Interactive
    Patrick Gallagher
    +61 409 692 480