SOURCE: TrueShip

TrueShip Multi-Carrier Shipping Software

November 05, 2015 05:30 ET

Can Product Returns Make You Money? Trueship's White Paper Has the Answer

SCOTTSDALE, AZ--(Marketwired - November 05, 2015) - TrueShip (http://www.trueship.com) -- the leading provider of ecommerce shipping software (ReadyShipper) and automated returns management solutions (ReadyReturns) -- aims to answer the looming question that all online retailers wonder: Can product returns make you money?

The software company has just issued a detailed white paper that provides depth and scope, while culling authority information from reliable statistics, case studies and white papers, to help retailers find an answer.

Online retail has become the go-to shopping experience for millions of Americans seeking lower prices and lucrative product selection, according to the most recent online shopping statistics. Today, it accounts for an estimated 10% of all retail sales annually, and is growing by impressive margins every quarter.

New reports have found that about one-third of all products that are purchased online by consumers ultimately will be returned to the vendor. In most cases, (about 65% of the time), the return is initiated by the customer due to no fault of their own (e.g. damaged item; wrong item shipped; item significantly different than described; apparel does not fit, etc.).

The long held belief has been that product returns cost retailers time and money, and basically are a necessary nuisance that hampers their bottom line. But recent findings dispute these commonly held misbeliefs, demonstrated by stores that are showing that product returns can actually generate steady profits and help the bottom line grow via improved retention, higher conversion value and decreased cart abandonment rates.

The newest white paper by TrueShip examines how a hassle-free product returns policy can benefit retailers and improve profit margins, highlighting major retailers that have already taken this stance.

"The tables are turning on retailers that refuse to offer hassle-free returns these days," explained Michael Lazar, Director of Online Marketing at TrueShip. "Shoppers are increasingly demanding a convenient returns system from online stores, and will take their business elsewhere if one is not offered. The good news is that hassle-free returns actually can improve profit margins for retailers, and should be embraced industry-wide, as is demonstrated in our most recent publication."

You can read TrueShip's white paper by visiting: http://www.trueship.com/articles/can-product-returns-make-you-money.

About TrueShip

#ShipSmarter -- TrueShip is the original architect of multi-carrier ecommerce shipping software. ReadyShipper shipping software integrates into the most widely used shopping carts and online marketplaces. It is an easy-to-use order fulfillment solution designed to save e-retailers time and money.

Start a 14-day trial of ReadyShipper shipping software by visiting: http://www.TrueShip.com/products/ReadyShipper.

About ReadyReturns

#ReturnsHappen -- ReadyReturns is a customer-facing, plug-and-play, self-service online product returns software solution. It integrates into virtually any website without any programming. ReadyReturns lets customers make returns from a website by filling out a simple form and printing the return shipping label. E-retailers set the rules of the returns, including things like return shipping and restocking fees.

Start a 30-day trial of ReadyReturns by visiting: http://www.TrueShip.com/products/ReadyReturns.

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Contact Information

  • Press Contact
    Michael Lazar
    Director of Online Marketing
    Tel: (877) 818-7447
    Email: support@trueship.com