SOURCE: Corrigo, Inc.

November 14, 2006 10:00 ET

Canada Lighting 'Turns On' Repair Service With Corrigo

Generation of Service Reports Goes From Hours to Minutes

WILSONVILLE, OR -- (MARKET WIRE) -- November 14, 2006 -- The Canada Lighting unit of UNICCO Service Company has deployed Corrigo's web-based work order management system to service and track the electrical repair, preventive maintenance and retrofitting needs of its 300 customers dispersed at 6,100 locations across Canada. Corrigo's centralized, real-time system for data capture and organization gives Canada Lighting accurate information in real-time, decreasing inefficiencies while improving information accessibility, employee productivity and customer response time.

According to Jack Green, vice president of Lighting & Electrical Contracting, "We have seen a marked improvement in the quality of information. The accurate data enables us to better identify where we are on our performance goals and share that information with our customers."

When a call for service comes in, work orders are opened in Corrigo and immediately dispatched to Canada Lighting technicians or qualified subcontractors. When the job is completed, all of the information regarding that job, such as materials used, travel time and repair time is entered directly into the database, easily accessible to anyone in the Canada Lighting offices.

Canada Lighting receives nearly 100 work orders each day, in addition to 400 preventive maintenance work orders that are automatically generated each month.

"As the work order comes through and enters the system, we're only handling it once," explains Green. "That is a major improvement from what we had before, where the same piece of paper had to be handled maybe three or four different times, often by multiple people."

Managers run reports both for internal use and for customers. Corrigo gives them the ability to construct specific reports that meet an immediate need as well as request preconfigured reports that are generated automatically giving them the ability to keep track of key performance indicators or metrics.

"Reporting is the ultimate measure of how our services are being performed. Being able to run reports quickly and easily is key to our communications with our customers and knowing where we stand with our internal goals," notes Green. "And what used to take hours to gather and verify, can now be accomplished in minutes."

"Canada Lighting has an impressive customer retention rate and commitment to excellence. They understand that delivering quality results starts with real-time insight," states Richard Michaux, president, Corrigo. "We're glad that we could help them become more efficient and effective in meeting their goals by providing crystal clear insight into their operations at their fingertips."


UNICCO Service Company is one of North America's largest integrated facilities services companies with more than 16,000 employees and $700 million in annualized revenues. The privately held company has over 55 years of facilities outsourcing experience and maintains an industry-leading 95 percent customer retention rate. UNICCO offers maintenance, operations, cleaning, lighting and administrative/office services for industrial, corporate and multi-tenant office, education, retail, government and public venue facilities. The company is also committed to green services through its UNICCO GreenClean program. It delivers on the commitment through collaboration with leading edge partners and the use of green products and best practices, as well as through customer awareness programs. UNICCO's advanced facilities technologies include the portal, UNI-Q® palmtop inspection system, eProcurement, and a 24x7 national call center. Visit for more information.

About Corrigo

Corrigo, Inc. provides on-demand service management solutions for all types of maintenance, installation and repair organizations. Corrigo's web-based applications deliver control and insight to service management clients nationwide. These service management tools enhance the delivery of maintenance services, work order and dispatch management, and asset management by delivering an integrated solution that enables a seamless, real-time flow of communication between customers, service personnel, management staff, vendors, suppliers and senior management. Corrigo is headquartered in Wilsonville, Oregon. For more information, visit

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