SOURCE: Sage Software

December 06, 2007 12:00 ET

Canada's Simply Accounting Call Center Named the Best in the Americas by Contact Center World

Awards Underscore Sage Software's Continuing Investments in Service Excellence

RICHMOND, BC--(Marketwire - December 6, 2007) - Sage Software announced today that its Simply Accounting customer contact center has been awarded a gold medal by as the Best Call Center in the Americas in the less than 50 associates category. Additionally, Simply Accounting Senior Outbound Sales Associate Kelly Chen achieved a gold medal for Best Contact Center Agent in the world.

The Simply Accounting contact center received the gold medal earlier this year at the Contact Center World Awards for North America, while Chen was presented her gold medal at an awards ceremony in late October. Chen has been with the organization for three years, breaking internal call center records and consistently achieving top sales associate designation.

"We have made significant investments in our sales and support organizations over the past 36 months, including tripling the size of the teams, with the goal of providing a world-class experience for our customers and employees," said Jim Mullery, vice president of direct sales, Sage Software. "Receiving these awards is an exceptional validation of our focus on growing our contact center team to meet our customers' needs, and the consistent efforts that our team produces. We will continue to reach for extraordinary levels of service to remain the software vendor of choice for small and mid-sized businesses in Canada."

"With several hundred thousands of registered users, Simply Accounting has been one of Canada's #1 accounting software programs for more than 25 years, and we have worked hard for the past few years to strengthen our contact center to better support the needs of small businesses," said Laurie Schultz, general manager, Sage Accpac and Simply Accounting, N.A. "An additional strength of Simply Accounting is it's made in Canada by Canadians and serves small businesses in both national languages and in multiple currencies. We are in constant contact with small businesses and offer them support through multiple channels that include direct sales, major retailers, over 8,000 accounting professionals and 2,500 schools, creating a strong ecosystem of support for small businesses."

With offices based in Richmond, B.C., the Simply Accounting sales team handles hundreds of thousands of inbound and outbound calls annually from small businesses, with services that include transactional and account management activities for Canada's #1 recommended accounting software product.

"We are delighted that Sage Software has been recognized by the industry for their Contact Center and for having the Best Contact Center Agent in the World," said Raj Wadhwani, president, "Sage Software has exceptionally high standards and we are delighted that they have participated every year to showcase their success and share their secrets with our members. This year's competition has been exceptionally tough -- we had over 600 entries from 61 nations around the world and for Sage Software to win a gold and a silver medal is outstanding."

In addition to these recent awards, The Sage Group's UK business won the Best Community Spirit category and achieved third place for Best Technology Innovation at the 2006 Contact Center World Awards. These awards underline Sage's heritage and commitment to providing outstanding customer experiences across all its businesses.

The Contact Center World Awards are the most prestigious industry awards. They have been described as the Olympics of the contact center industry as corporations and individuals from around the world enter to compete at three regional heats, and the Gold medal winners go on to compete at the world finals in Las Vegas every year. Now into its third year, the awards recognize the people, strategies and contact centers that are best in class around the world. For details go to or contact Raj Wadhwani, President on +1-807-624-2080 or via e-mail at

About is the World's leading on-line resource for contact center and customer service professionals. With a membership of over 107,000 strong, the brand is synonymous with innovation, leadership, creativity and support. For details on the awards go to

About Sage Software

Sage Software supports the needs, challenges and dreams of nearly 2.8 million small and mid-sized business customers in North America through easy-to-use, scalable and customizable software and services. Our products support accounting, operations, customer relationship management, human resources, time tracking, merchant services and the specialized needs of the construction, distribution, healthcare, manufacturing, nonprofit and real estate industries. Sage Software is a subsidiary of The Sage Group plc, a leading global supplier of accounting and business management software solutions and related products and services for small and mid-sized businesses. Formed in 1981, Sage was floated on the London Stock Exchange in 1989 and the Group now has 5.5 million customers and employs over 13,900 people worldwide. For more information, please visit the Web site at or call (866) 308-2378.

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