OTTAWA, ONTARIO--(Marketwire - July 19, 2012) - Canada's Taxpayers' Ombudsman, Mr. J. Paul Dubé today released his 2011-2012 Annual Report, which was tabled in Parliament on July 18 by the Minister of National Revenue, the Honourable Gail Shea.
"The past year has been a productive one for the Office of the Taxpayers' Ombudsman," said Mr. Dubé. "My team and I once again assisted thousands of taxpayers in accessing the Canada Revenue Agency (CRA) and obtaining the services they required from it. Day in and day out, we help taxpayers get results that they, or their representatives, were unable to achieve on their own."
The past year saw the launch of two new online publications, Perspectives, the newsletter of the Ombudsman's office, and the Digest of Taxpayer Service Rights, a reference tool created to raise awareness and understanding of taxpayer service rights and how the intervention of the Ombudsman has made a difference for Canadians.
The Ombudsman also completed three special reports, each identifying a specific systemic issue and making recommendations to the Minister of National Revenue on how the CRA could improve its service to, and treatment of, taxpayers. All recommendations contained in these reports were accepted by the Minister with direction to the CRA to implement them.
For more information, please visit www.oto-boc.gc.ca.