Cistera Networks, Inc.
OTC Bulletin Board : CNWT

November 20, 2006 11:45 ET

Canada's Total Credit Recovery Limited Maintains Industry Leadership With Cistera Convergence Server

Only IP Communications Solution to Offer Clients Remote Monitoring of Agent Calls

DALLAS, TX--(CCNMatthews - November 20, 2006) - Cistera Networks, Inc. (OTCBB: CNWT) the leading provider of advanced IP phone platforms and application engines for Enterprise IP Communications environments, announced that Total Credit Recovery (TCR) Limited of Toronto, Canada has selected Cistera's Enterprise Application Platform for IP Communications to enhance its Cisco Call Manager deployment.

Total Credit Recovery Limited (TCR) is a highly successful Canadian corporation specializing in accounts receivable management, collections and call centre services. The company was founded in Toronto in 1980 and now has a staff of 550 employees at seven branch offices, and generates over 24,000 calls a day from its Montreal call centre. The company credits its success to its commitment to delivering superior results for its clients, and it has invested in best-in-class technology to support that effort.

The company incorporated the Cistera ConvergenceServer™ 2500 and its Quality Assurance and Compliance Solution, CallCenterRecord Enhanced™ (CCRE), when it deployed Cisco's Call Manager system in its Montreal call centre. A primary driver for TCR's adoption of IP Communications was its clients' requirement for remote monitoring of calls. With CCRE, 100 agents' calls are recorded and archived and can be accessed for training purposes or to document collection efforts. Supervisors are able to monitor all calls, but TCR's clients wanted the capability to silently monitor calls made on their behalf, and do it from analog or cell phones.

With CCRE, Total Credit Recovery clients are able to access live calls remotely through a secure toll free number. The outbound extension is identified so that they can refer back to a specific call if necessary, and supervisors can retrieve recorded calls by date, time, client and/or outbound extension.

"The ability to provide silent monitoring of calls for our clients was essential for us," commented Steve Ferries, Vice President of Information Technology for Total Credit Recovery. "Other vendors said they could do it, but only Cistera Networks made the commitment in writing. And they delivered just what we needed. The capability to provide live-monitoring of our VoIP for clients from any phone is unique in our industry, and it is helping us attract new clients and grow our business."

"A Cistera-powered Contact Center improves quality assurance and compliance for customers and partners and dramatically increases supervisors' productivity. Cistera's products work seamlessly with leading IP Communications platforms to provide automatic call recording and intuitive, easily configurable supervisor playback features with the ability to transport recordings within the network -- either by attaching them to trouble tickets or archiving by customer or account," said Greg Royal, Cistera's Chief Technology Officer. "The capability to monitor agent calls from any authorized phone is an attractive feature that adds value for our customers."

The Cistera ConvergenceServer (CCS), with its robust suite of application engines offers customers the most advanced Enterprise Application Platform for IP Communications environments. It is easy integrate, install and manage. The CCS adds critical competency in Quality Assurance and Compliance, Event Alerting and Notification, and Productivity and Collaboration solutions for IP Communications environments.

About Cistera Networks:

Cistera Networks makes Application Driven Telephony a reality by setting the new standard in advanced IP phone application platforms and engines for Enterprise IP Communications environments. The Cistera ConvergenceServer™ (CCS) uses the industry-leading Cistera Enterprise Application Platform for IPT to provide Unified Application Administration as well as Fault and Performance Management for enterprise IPT Application deployments. Cistera provides next-generation solutions for numerous vertical markets including education, finance, healthcare and government. Cistera Networks maximizes IP phone capabilities -- taking the communications platform to an entirely new level. Cistera's products are marketed by more than 60 Value-Added Resellers and Partners including Cisco, AT&T, Bell Canada and Comstor, a division of Westcon Group. (

This release may be deemed to contain forward-looking statements that are subject to the safe harbor provisions of the Private Litigation Reform Act of 1995. These forward-looking statements include, among other things, statements regarding future events and the future financial performance of Cistera Networks that involve risks and uncertainties. Readers are cautioned that these forward-looking statements are only predictions and may differ materially from actual future events or results. Readers are referred to the documents filed by Cistera Networks with the SEC, specifically the most recent reports on Form 10-K and 10-Q, each as it may be amended from time to time, which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements.

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