YourTechOnline.com

September 12, 2005 17:40 ET

Canadian Business Named Best Tech Support Company in North America by PC Magazine

KELOWNA, BRITISH COLUMBIA--(CCNMatthews - Sept. 12, 2005) - YourTechOnline.com Inc. (YTO), announces that it has been selected by PC Magazine to receive the "Editors' Choice Award" for tech support. YTO ranked highest among a select group of peers in solving a series of computer hardware, software and internet related problems. YTO received top marks for excellent customer response time, ability to solve test problems, and for delivering this service in a quick and cost effective manner.

PC Magazine Editors' Choice is awarded to products and services that stand out from and above similar products in their categories. There is no external nomination process. The products under consideration are reviewed by the expert analysts at New York based PC Magazine. In this case, a computer was set up with 3 distinct problems and the analysts anonymously contacted the selected tech support companies for help. Each company was rated for technical proficiency, speed, clarity of instruction, and steps taken to protect the PC. YTO received perfect scores in speed and technical proficiency on its way to claiming top spot honours. The complete article is in the September 20th issue of PC Magazine.

YTO's innovative method for delivering tech support to the home computer user, in a manner previously the domain of large corporations, has revolutionized the tech support business. Consumer demand for a service like this is increasing due to the proliferation of viruses and spyware. Recent reports indicate 95 percent of consumer computers have spyware running on them. Online tech support gives consumers immediate access to professional solutions for these frustrating problems.

"We believe that the online tech support industry is experiencing such phenomenal growth because it provides an immediate and convenient solution for common computer problems like spyware and viruses, and to be recognized as the category leader by PC Magazine is a great honor," said Steve Wandler, President of YourTechOnline.com. "Our ability to help consumers regardless of who made their computer, where they bought it, or who provides their internet service is a huge relief for consumers who are tired of getting the runaround. That really is the core of our business, we make computer repair a quick and pleasant experience. The days of packing up your computer and taking it to a repair shop, or waiting for someone to come to your home to fix the problem are gone."

About YourTechOnline.com

YTO uses highly trained technicians and cutting edge technology to fix computer problems online. The power of the Internet and specialized software allow technicians to diagnose and repair computer problems while the user watches and learns. If a user doesn't have Internet access, or if their computer crashes, a YTO technician will walk them through the solution on the phone. Service is available 24 hours a day, 365 days a year.

About PC Magazine

PC Magazine, the independent guide to technology, delivers comprehensive labs-based reviews and the most trusted recommendations for buyers of technology products and services. Reaching more than 6.6 million highly engaged technology influencers, PC Magazine provides product reviews, first looks at emerging technologies and products, and opinionated columns from renowned technology pundits. PC Magazine publishes 22 times a year in print and continually on the Web. PC Magazine is owned by Ziff Davis Media is a leading world-wide integrated media company focusing on the technology, videogame and consumer lifestyle markets.

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