December 05, 2011 10:00 ET

Canadians Aren't Fully Leveraging Mobile Technology When Travelling for Business

Concur survey examines the mobile habits of business travellers and identifies top hassles

REDMOND, WASHINGTON--(Marketwire - Dec. 5, 2011) -

Editors note: There is one infographic and one backgrounder associated with this press release.

Though Canadians are ahead of the curve with regard to mobile device usage(1), a new survey reveals that today's business travellers aren't fully leveraging mobile applications that may help streamline the travel experience and maximize productivity when away from the office.

Concur (NASDAQ:CNQR), a leading provider of integrated travel and expense management solutions, recently engaged EKOS Research Associates Inc. to conduct a nationwide survey on the mobile habits of Canadian business travellers.

"Given that more than 80 per cent of business travellers agree that face-to-face interaction is important, we know that travel will continue to be a crucial component of doing business," says Scott Newell, Senior Director for Concur. "The more we know about the business traveller of today, the better we can help them manage their travel, address their concerns and make their lives a little easier."

Trip Planning and Mobile Application Usage

With 45 per cent of Canadian business travellers using smartphones on an hourly basis, it makes good business sense for them to optimize this device to manage all aspects of their trip. With Concur's mobile applications, Canadian business travellers can create, review and approve travel itineraries and expense reports - plus manage their itineraries while on the road - all from their smartphone or mobile device.

Concur's mobile solutions give business travellers instant access to:

  • View travel itineraries and flight status updates
  • Book rental cars, hotels, dining reservations and taxis
  • Step-by-step directions back to their hotel from wherever they are
  • Capture expense receipt images with their camera phone and enter expenses on-the-spot
  • Create and submit expense reports in real time

The Hassles of Business Travel

"Business travel can be stressful at times, and we want to know what travellers find most frustrating," adds Newell. In descending order of importance, business travellers say that their top frustrations are:

  • Waiting in lines (30%)
  • A tight travel budget (18%)
  • Finding their way around unfamiliar cities (15%)
  • Remembering to obtain travel receipts (14%)
  • Learning about last minute changes to their travel itinerary (10%)
  • Abiding by all of their employer's travel policies (5%)

When business travellers return to the office, another hassle surfaces - expense reporting:

  • More than two thirds (67%) indicate that keeping track of expenses and receipts is a hassle
  • Nearly six in ten (58%) report being frustrated by filling in and filing expenses
  • More than half (51%) worry about being reimbursed for all of their expenses

Concur's mobile solutions help business travellers from the moment their trip begins, all the way through to reimbursement once the trip is completed. Concur's TripIt makes it easy for business travellers to organize and share their trips, while TripIt Pro keeps them in the know regarding flight status, alternate flights, frequent traveller points and eligibility for refunds. Concur's powerful mobile app streamlines expense reporting by allowing travellers to track and enter their expenses in real time. Since Concur's solutions automatically synch with the company's expense policies and restrictions, it is easier for employees to select hotels, flights and other travel related services that conform to corporate policies - on the web or on their mobile device.

NOTE: See backgrounder for regional data on mobile device usage.

About Concur:

Concur is a leading provider of integrated travel and expense management solutions. Concur's adaptable web-based and mobile solutions help companies and their employees control costs and save time. Learn more at

About the Survey:

The results are based on an EKOS Research Associates Inc. survey conducted in November 2011 with 1,076 Canadian business travellers who use a mobile device. Results are valid within +/-2.9 percentage points, 19 times out of 20.

(1) ComScore. (2011). comScore Launches Mobile Measurement in Canada [Press release]. Retrieved from

To view the backgrounder, please visit the following link:

To view an infographic developed by Concur about Canadian business travellers, please visit the following link:

Contact Information

  • Media Contacts:
    Weber Shandwick for Concur
    Janelle Gomes
    604-681-7557 ext. 201

    Weber Shandwick for Concur
    Patrick Martins