SOURCE: ServiceSource


February 08, 2012 08:00 ET

Carestream Health Partners With ServiceSource to Unlock Power of Greater Recurring Service Revenue Performance

SAN FRANCISCO, CA--(Marketwire - Feb 8, 2012) - ServiceSource® (NASDAQ: SREV), the global leader in service revenue management, today announced it is working with Carestream Health, a worldwide provider of dental and medical imaging systems and healthcare IT solutions. Carestream's Digital Medical Solutions business plans to deploy the ServiceSource solution in North America to support service contract renewals, warranty conversions and installed-base contract sales.

Carestream is transforming its Services business to increase its sharp focus on customer relationships. The company chose ServiceSource for its proven track record in partnering with the world's most admired healthcare and technology brands to provide deep business intelligence and real-time, predictive reporting capabilities.

"Carestream is striving to deliver an extraordinary customer experience with smart and innovative service offerings," said Arnaud Marie, general manager, global services, Carestream Health. "In our search for a partner to support our service growth initiative, we have been very impressed by the focus, dedication and energy of the ServiceSource team and look forward to seeing significant improvement in our service business."

ServiceSource will extend the capabilities of Carestream's existing teams. The collaboration will feature the purpose-built Service Revenue Performance Suite™, business and contract sales intelligence, and a dedicated team of service-sales experts.

The solution is built to deliver:

  • Complete and consistent installed-base data;
  • A world-class service renewal technology platform;
  • Sales process excellence and optimized sales coverage to drive growth and customer satisfaction.

"We work with more healthcare and life-sciences customers than anyone in our industry, helping them to unlock the power of recurring revenue to drive significant growth," said Mike Smerklo, chairman and chief executive officer of ServiceSource. "Our work with Carestream Health will enable greater service portfolio visibility and control, optimized recurring service revenue streams and increased customer loyalty."

About Carestream Health
Carestream Health is a worldwide provider of dental and medical imaging systems and healthcare IT solutions; molecular imaging systems for life science research and drug discovery/development; X-ray film and digital X-ray systems for non-destructive testing; and advanced materials for the precision films and electronics markets.

For more information about the company's broad portfolio of products, solutions and services, please contact your Carestream Health representative or visit

CARESTREAM is a trademark of Carestream Health.

Follow Carestream Health online: Twitter, YouTube, Blog, Facebook

CARESTREAM is trademark of Carestream Health.

About ServiceSource
ServiceSource is the global leader in service revenue management, partnering with technology-based companies to optimize maintenance, support and subscription revenue streams, while also improving customer relationships and loyalty. ServiceSource helps customers increase service revenue contract renewal rates, on average, by over 15 percentage points and, in some cases, up to 44 percentage points. ServiceSource delivers these results via a cloud-based solution, combining its Service Revenue Performance Suite™ of applications with dedicated service sales teams, leveraging a proprietary Service Revenue Intelligence Platform™ of transaction data, benchmarks and best practices. ServiceSource offers its service revenue management solution on a unique pay-for-performance business model that enables a success-driven, shared-risk partnership. The Company is headquartered in San Francisco, and manages service revenue performance for customers across the globe in more than 35 languages.

ServiceSource and any ServiceSource product or service names or logos above are trademarks of ServiceSource International, Inc. All other trademarks used herein belong to their respective owners.

For more information on ServiceSource, visit To connect with ServiceSource, visit us on Twitter, Facebook, LinkedIn and YouTube.

Forward-Looking Statements
This press release contains forward-looking statements, including statements regarding our ability to improve the renewal rates and revenue results of our customers and their channel partners, our ability to enhance the customer satisfaction of their end users, and the overall benefits of our cloud applications such as our Channel Sales Portal. These forward-looking statements are based on the Company's current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from those expressed or implied in our forward-looking statements. Those risks and uncertainties include, without limitation, errors in the estimated size of the market for service revenue management, changes in market conditions that impact our ability to generate service revenue on our customers' behalf; errors in estimates as to the renewal rate improvements and/or service revenue we can generate for our customers; risks associated with material defects or errors in the Company's software or the effect of data security breaches; our ability to adapt our solution to changes in the market or new competition; our ability to protect our intellectual property rights; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the Securities and Exchange Commission, which and can be obtained online at the Commission's website at All forward-looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements.

Contact Information

  • Media Contact for ServiceSource:
    Alex Plant
    Director of Corporate Communications
    ServiceSource, Inc.
    (415) 901-1164