SOURCE: Epicor Software Corporation

Epicor Software Corporation

September 04, 2013 09:00 ET

Carrier Group Distributors Discover Benefits of Epicor Wholesale Distribution ERP Software

Refrigeration Sales Corp. and Robert Madden Industries to Leverage New Carrier-Specific Features of Epicor Prophet 21 Solution

DUBLIN, CA--(Marketwired - Sep 4, 2013) - Epicor Software Corporation, a global leader in business software solutions for manufacturing, distribution, retail and services organizations, today announced that Refrigeration Sales Corp. of Valley View, Ohio, and Robert Madden Industries of Lubbock, Texas, have joined the growing number of Carrier Group HVAC distributors selecting the Epicor Prophet 21 wholesale distribution enterprise resource planning (ERP) solution. The latest release of Epicor Prophet 21 (version 12.12) has new Carrier-oriented features including expanded data import and export capabilities.

At Refrigeration Sales Corp., users will benefit from a fully integrated solution that incorporates a Microsoft Windows®-based platform and SQL Server® database offering in-depth data analytic tools for ease of retrieving information, and built-in customer relationship management (CRM) capabilities to drive additional revenue. Refrigeration Sales Corp. is the exclusive representative of the Carrier product line for 23 northeastern Ohio counties including Cleveland, Akron, Canton and Youngstown areas, and also has locations in Pittsburgh and Cranberry, Pennsylvania.

"We're very excited about the opportunities that Epicor Prophet 21 will allow us to capitalize on," said Douglas Wight, director of operations, Refrigeration Sales Corp. "As a technology-enabled WholeServer™, we're dedicated to using technology to enhance our processes and improve the services we offer our valued customers. The Epicor software gives us outstanding new tools to accomplish this critical part of our mission."

With 12 locations across Texas, Robert Madden Industries will use the Epicor Prophet 21 system to improve warehouse, order and inventory management; purchasing automation; financial management; and reporting and business intelligence analysis. Previously, Carrier Group members Peirce-Phelps Inc. of Philadelphia, Pennsylvania, and Carrier West of Denver, Colorado, also turned to Epicor solutions to increase business efficiency and streamline processes for overall performance.

"We are pleased to continue our momentum with Carrier Group members," said Malcolm Fox, vice president, product marketing for Epicor. "The new version of Epicor Prophet 21 includes the ability to import Carrier residential and commercial quotes, advanced ship notices, and rebate payments into the ERP system, as well as export purchase orders, invoices for Carrier claims, and inventory status. This will enable authorized Carrier distributors to drive efficiencies throughout their organizations, increase productivity, and ultimately increase customer satisfaction." 

Other Carrier-specific features that have been added to Epicor Prophet 21 include:

  • Carrier contract analytics window
    • Ability to analyze contracts and set contract pricing within Prophet 21
    • Ability to update level pricing from an all-dealer contract
  • Carrier claim/rebate calculation for residential and commercial quotes in order entry
  • Integration with ServiceBench and EPIC.

About Epicor Software Corporation
Epicor Software Corporation is a global leader delivering inspired business software solutions to the manufacturing, distribution, retail and services industries. With over 40 years of experience serving small, midmarket and larger enterprises, Epicor has more than 20,000 customers in over 150 countries. Epicor enterprise resource planning (ERP), retail management software, supply chain management (SCM), and human capital management (HCM) enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise and passion for excellence, Epicor provides the single point of accountability that local, regional and global businesses demand. The Company's headquarters are located in Dublin, California, with offices and affiliates worldwide. For more information, visit

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Epicor, Prophet 21 and the Epicor logo are trademarks of Epicor Software Corporation, registered in the United States and other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.

Contact Information

  • Contact:
    Kathleen Lang
    Marketing Communications Manager
    Epicor Software Corporation
    +1 215 493 8900 X3170