Canadian Air Transport Security Authority

Canadian Air Transport Security Authority

December 18, 2008 11:00 ET

CATSA Strengthens Efforts to Inform Passengers and Improve the Flow of Security Screening

OTTAWA, ONTARIO--(Marketwire - Dec. 18, 2008) - The Canadian Air Transport Security Authority (CATSA) today unveiled a new information campaign to better inform air travellers about being prepared when passing through security checkpoints at Canadian airports. The campaign will be rolled out in advance of one of the busiest travel periods of the year.

"Our job is to deliver passenger security as well as an enjoyable airport experience. Over the next five years, CATSA plans to more effectively target its efforts to communicate with passengers before they make their way to the airport," said Kevin McGarr, CATSA President and Chief Executive Officer.

This new approach is based on an extensive survey on the perceptions and understanding of pre-board screening restrictions. CATSA interviewed nearly 6,000 Canadian travellers in intercept and telephone surveys between June and December 2008.

Key Findings:

- CATSA found out that, on a typical day, 10% of travellers surrender an item at the security checkpoint.

- As many as 42% of passengers are still not clear on the nature of the restrictions.

- 71% of passengers prefer to be informed of the restrictions a few weeks or a few days before their trip.

The survey results led CATSA to develop new communications initiatives to increase the understanding of the restrictions and help improve the flow of screening lines.

"Paying close attention to the list of restricted items and packing accordingly will mean a more pleasant travel experience for you and your fellow travellers this holiday season," said Paul Benoit, Ottawa International Airport Authority President and CEO.

Restrictions on liquids, gels and aerosols:

Liquids, gels and aerosol in containers larger than 100 mL must be stored in checked baggage. Containers smaller than 100 mL are allowed in carry-on bags, provided they are placed in 1-litre resealable plastic bag. One bag per passenger.

Respecting the rules not only increases security, but also significantly reduces the time spent at the security checkpoint.

CATSA, established on April 1, 2002, is a federal Crown corporation that operates on a not-for-profit basis. It is responsible for the provision of key aviation security services such as pre-board screening of passengers and their belongings; random screening of non-passengers; and the acquisition, deployment and maintenance of explosives detection equipment at airports. CATSA is also responsible for the development and implementation of a restricted area identity card incorporating biometric features.

OMCIAA operates Ottawa International Airport without government subsidies under a 60-year lease transfer agreement with Transport Canada. The OMCIAA's mandate is to manage, operate and develop airport facilities and lands in support of the economic growth of the National Capital Region.

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