SOURCE: Zang

Zang

May 26, 2016 16:43 ET

CCT's Zang Integration to Premier at Avaya IAUG Conference (05-09 June, Orlando/Florida)

CCT Solutions Integrates Omni Channel Desktop With Zang for New Customer Service and Contact Center Applications

PHILADELPHIA, PA and FRANKFURT, GERMANY--(Marketwired - May 26, 2016) - CCT Solutions, a leading provider of comprehensive unified communications and contact center solutions for large and medium-sized companies, has announced integration of their ContactPro Omni Channel desktop solution with Zang. The Zang platform, which was only recently launched by Avaya, delivers the first all-in-one cloud communication and applications-as-a-service platform (cPaaS) for building custom apps.

Apps have become an increasingly important relationship tool for cultivating relationships. Accordingly, building apps for customers, partners, and employees is one of the primary tasks in corporate IT departments. Here, completely cloud-based Zang offers quick and convenient support with easy-to-use drag and drop tools, pre-built applications and robust APIs.

By integrating this innovative cloud communications platform and cPaaS solution in their desktop solution, CCT Solutions can leverage the best of the web to build and deploy applications that communications-enable enterprise-specific applications and services. Zang enables "click-to-connect" communications with high quality video, chat, voice, SMS and document sharing from mobile, web or desktop environments -- all with complete workflow automation. A seamless user experience is further supported by connecting popular collaboration apps with business solutions. Combined with CCT's developer capacities Zang enables sophisticated applications and new customer touch-points.

"Zang provides a truly innovative approach to communications-enabling applications and services for our customers," says Uwe Kreuter, Managing Director at CCT Solutions. "When we first learned about Zang, we saw an immediate opportunity to create the best communications experiences for our customers by integrating the Zang platform with ContactPro. We are very pleased to announce that the integration will be presented for the first time at this year's International Avaya Users Group IAUG Summit in early June."

"On the heels of announcing international availability of Zang, we are excited to work with German-based CCT on its ContactPro integration with the Zang platform and showcase the solution at The IAUG Summit, Avava ENGAGE," said Mo Nezarati, GM of Zang. "With Zang, CCT customers can create new contact center and customer service applications to deliver a true omni-channel experience for the end-customer."

CCT, an Avaya DevConnect Technology Partner and participant in the DevConnect Select Product Program (SPP), operates internationally and provides all services related to cloud-based or on-premise contact center and unified communications projects, sophisticated multimedia solutions, and intelligent portal solutions -- from consulting and implementation to maintenance and service.