SOURCE: CDK Global

CDK Global

March 03, 2015 06:00 ET

CDK Global Recognized by Cisco for Excellence in Customer Satisfaction in U.S.

HOFFMAN ESTATES, IL--(Marketwired - Mar 3, 2015) - CDK Global, Inc. ("CDK Global" or "CDK") (NASDAQ: CDK) announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes CDK for delivering outstanding customer service to customers in the U.S.

"We consider CDK clients our partners, and I am pleased that Cisco has recognized our commitment to serving them," said Steve Anenen, Chief Executive Officer of CDK. "By giving our clients a better support experience with us, they can in turn provide a better retail experience to their customers."

CDK offers a variety of collaboration and networking solutions that utilize Cisco-certified technology, such as CDK Telephony in the Cloud and wireless access. These solutions are offered throughout North America to Automotive, Heavy Equipment, Heavy Truck, Motorcycle, Marine and Recreational Vehicle dealerships.

Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.

The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and post-sales support capabilities -- critical factors in choosing a trusted partner.

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About CDK Global
With nearly $2 billion in revenues, CDK Global™ is the largest global provider of integrated information technology and digital marketing solutions to the automotive retail industry and adjacencies. CDK Global provides solutions in more than 100 countries around the world, serving more than 26,000 retail locations and most automotive manufacturers. CDK Global's solutions automate and integrate critical workflow processes from pre-sale targeted advertising and marketing campaigns to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence. Visit cdkglobal.com.

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