SUNNYVALE, CA--(Marketwired - Jun 20, 2013) - CenterBeam was presented with a Silver Stevie® Award in the Support Team of the Year - Computer Software and Services category in The 11th Annual American Business Awards in Chicago this week.
More than 3,200 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Most Innovative Company of the Year, Management Team of the Year, Best New Product or Service of the Year, Corporate Social Responsibility Program of the Year, and Executive of the Year, among others.
CenterBeam was recognized for the IT Support it provides to global consulting firm, the Hay Group. A customer since 2005, Hay Group extended CenterBeam endpoint management and 24x7 helpdesk services throughout its global locations at the end of 2011, encompassing over 3400 professionals working in 85 offices in 49 countries. The initial integration of 1400 new users increased cases by 59%. The CenterBeam Hay Group Customer Care team implemented a new quality review process that resulted in increased user satisfaction, measured by a third party. Metrics included:
- 95.3% case escalation accuracy
- 98.5% overall user satisfaction, and
- 91.6% users indicating "very satisfied" with their support experience
"We are honored to receive a Stevie Award for a second year in a row in categories related to customer service and support," said Anthony Hardt, Executive Vice President, North American Solution Center & Chief Customer Officer. "As an IT managed service provider, it is critical that we deliver exceptional support experiences in order to drive positive business results for our customers and maintain strong and lasting customer relationships. This recognition is a validation that we are focusing on the right things."
"This year's American Business Awards was outsized in every way," said Michael Gallagher, Stevie Awards founder and president. "More entries and more judges than ever before, and I'd have to say the most impressive collection of nominations we've ever received. We congratulate all of this year's Stevie winners for their outstanding work."
Details about the support and services CenterBeam provides to the Hay Group are available in the case study: Global IT Firm Centralizes IT Across 49 Countries (www.centerbeam.com/uploads/pdf/HayGroup_CaseStudy.pdf).
Details about The American Business Awards and the lists of Stevie Award winners who were announced on June 17 are available at www.StevieAwards.com/ABA.
CenterBeam is a pioneer in delivering cloud computing and hosted IT services, and for the past decade has focused on providing mid-sized businesses with enterprise-class IT management, services and support. CenterBeam differentiates itself through its broad service portfolio, providing a cohesive IT solution no matter where a customer's infrastructure resides -- on premise or in the cloud. Today, the company delivers more than 217,000 daily services in an integrated solution to end users on six continents, across 49 countries. Visit www.centerbeam.com.
About the Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. A fifth program, the Asia-Pacific Stevie Awards, will debut this year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.