LOS ANGELES, CA--(Marketwire - Jun 27, 2012) - Central Desktop (www.centraldesktop.com), a leading cloud-based collaboration platform company, was presented with the Gold Stevie® Award in the "Customer Service Department of the Year" category for the computer software industry in The 10th Annual American Business Awards. More than 3,000 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories.
The team responsible for the honor of winning the gold-level award for "Customer Service Department of the Year" is Central Desktop's Customer Experience team. The team, who celebrated its highest customer satisfaction ratings and Net Promoter Scores in the company's history for the 2011 calendar year, provides customers with the knowledge and experience gained from helping half a million users worldwide work together in their businesses.
"The level of support you get from Central Desktop is the company's number-one greatest asset," said Carl Frappaolo, director of knowledge management for FSG, a non-profit customer of Central Desktop. "I can contact them through email, portal and phone. Whether my question is easy or difficult, I always get a timely response."
"This award is an honor for our Customer Experience team because over the past several years we have dedicated a great amount of time and effort into developing an expansive customer-centric strategy to put a special focus on serving our clients," said Mark Fordham, Central Desktop's director of services. "That includes providing the best technological knowledge, collaborative insights, professionalism, timeliness, courtesy and quality to our customers, and it is wonderful to be able to formally acknowledge the team's hard work and dedication."
Stevie Award winners were selected by more than 270 executives nationwide who participated in the judging process this year.
Details about The American Business Awards and the lists of Stevie Award winners who were announced on June 18 are available at www.stevieawards.com/aba.
About Central Desktop
Central Desktop helps people work together in ways they never imagined possible. Our SocialBridge online collaboration platform connects people and information in the cloud, making it possible to share files, combine knowledge, inspire ideas, manage projects and more. Central Desktop serves more than half a million users worldwide. Key Central Desktop customers include CBS, Harvard University, the Humane Society of the United States, Netflix, the U.S. Department of Health and Human Services, SK+G Advertising, Rhea + Kaiser, Upshot, WD-40 and Workday. Founded in 2005, Central Desktop is a privately-held company with headquarters in Pasadena, California. For more information, visit http://www.centraldesktop.com.
About the Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.