December 10, 2013 06:30 ET

Central European Telecom Group Selects eGain Customer Engagement Hub™

eGain Knowledge Everywhere™ Solution Will Power Multilingual Customer Service Across Mobile, Web, and Contact Centers

SUNNYVALE, CA--(Marketwired - Dec 10, 2013) -  eGain (NASDAQ: EGAN), eGain, the leading provider of cloud-based customer engagement solutions, today announced that a European telecommunications group has selected the eGain platform to deliver accurate, consistent, and prompt service across eight countries and ten languages.

eGain was selected for its scalable customer engagement platform, deep knowledge management expertise, CMS integration knowhow, and mobile engagement capability. The group will implement web self-service, mobile self-service, guided help, agent knowledge, email management, and super chat, all unified on the eGain Customer Engagement Platform™. The first deployment will be in English, followed by extension to Slovenian, Croatian, German, Serbian, Macedonian, Albanian, Bulgarian, Russian, and Belarusian.

"We are proud to welcome this premier client to our blue-chip telecom customer community," said Dirk Scholand, Managing Director of eGain DACH region. "We look forward to helping them enhance customer satisfaction with our comprehensive Knowledge Everywhere solution."

To see how eGain helps telecoms win in customer engagement, visit 

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eGain's customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centres help clients deliver connected customer journeys in a multichannel world. To find out more about eGain software, visit

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