SOURCE: Bright Smiles Dental

Dr. Tim Chatterley, Bright Smiles Dental

September 23, 2015 13:26 ET

Central Florida Office Now Certified in Phone Training

CASSELBERRY, FL--(Marketwired - September 23, 2015) - A central Florida dental office recently became certified by the Scheduling Institute, a company that provides phone training for dentists across the country.

The Scheduling Institute offers a number of training programs and phone-coaching programs. The staff of Bright Smiles Dental recently completed a full day of phone training with the Scheduling Institute.

Dr. Tim Chatterley, who operates Bright Smiles Dental, said the training will assist his staff in providing better customer service care to new and existing patients.

“The staff can now answer the phone in the proper manner to accommodate patients’ appointment requests, questions, etc.,” Dr. Chatterley said. “They had to pass multiple mystery call tests until they were able to meet all the requirements that would make the interaction with patients calling the office a very positive experience.”

The Scheduling Institute was created by Jay Geier in 1997 to help dentists create successful marketing campaigns to transfer calls into patients. Some dental practices can receive dozens or hundreds of calls each month, and the Scheduling Institute trains the dental staff how to convert more of those callers into patients.

Dr. Chatterley said the phone training benefits new and existing patients because his staff can better accommodate patients in scheduling appointments and providing information about practice services.

“I think it is a very important improvement that is having a very positive impact on the relationship of the practice with the prospective patients,” Dr. Chatterley said.

Bright Smiles Dental, 1455 State Road 436, Suite 101, is a state-of-the-art dental office built in 2013 that offers preventive dentistry, cosmetic dentistry, restorative dentistry, nonsurgical periodontal treatments and the revolutionary short-term orthodontic solution Invisalign.

Invisalign is a new orthodontic treatment available for teens and adults that uses clear aligners to straighten teeth. Using Invisalign, patients don’t have to wear embarrassing or uncomfortable metal brackets or wires to achieve a beautiful and healthy-looking smile. The Invisalign trays are virtually invisible and can be easily removed for eating and cleaning. During initial Invisalign consultations, Dr. Chatterley uses the latest technology to show Invisalign patients their smile results when the treatment is finished. Invisalign can help patients correct crooked teeth, gapped teeth and mild bite issues.

Dr. Chatterley graduated at the top of his class from Loyola University of Chicago School of Dentistry and started in private practice in 1978. A Pasco, Wash., native, Dr. Chatterley graduated from Sylmar High School and earned his undergraduate degree from Brigham Young University.

Focused on gentle and compassionate preventive care, Dr. Chatterley is an educator who teaches his patients about the connection between their oral health and overall health. Dr. Chatterley has pursued advanced training in laser gum disease treatment, dental implant restorations and orthodontics.

Dr. Chatterley regularly gives back to the community. He provides dental care for the local Healing the Children medical program; holds free emergency dental events; and has donated proceeds from teeth-whitening services to Second Harvest Food Bank. He also is involved in his church and local Boy Scout troop.

To review a list of Dr. Chatterley’s services or to schedule an Invisalign consultation, visit the website at or call the office at 407-440-1251.

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