SOURCE: Centrata

September 12, 2005 10:00 ET

Centrata Introduces Innovative IT Service Management Capabilities and Delivers Enhanced Productivity

Centrata Design Studio 4.1 Provides Low-Cost Solution to Effectively Manage Thousands of IT Services

REDWOOD SHORES, CA -- (MARKET WIRE) -- September 12, 2005 -- Centrata, a leading provider of IT Service Catalog and Service Delivery Management solutions (SDM), today announced the immediate availability of the Centrata Service Delivery Management Suite 4.1, the newest release of the industry's premier solution for transforming IT services into a competitive advantage for the business. Centrata SDM Suite 4.1 features significant productivity enhancements and provides a cost-effective Service Catalog solution for businesses to reduce the cost and complexity of managing a portfolio of thousands of services.

According to Gartner, "IT Service Portfolio Management tools help IT operations document a more standardized portfolio of IT services -- underpinned by repeatable process methodologies for service delivery -- and present a well-defined offering to its business unit customers. Through standardization, along with better understanding of customer requirements and delivery costs, IT is in a position to continually seek methods to reduce delivery costs while meeting customer service and quality requirements."(1.)

Centrata SDM Suite 4.1 is designed to meet the unique business needs of Fortune 1000 companies with large and complex IT organizations, as well as IT organizations facing punitive outsourcing, embracing a shared service model, consolidating data centers or simply implementing IT best practices such as ITIL. In addition, Centrata SDM Suite 4.1 offers enhanced functionality to enable companies to move to a process- or service-oriented IT model and accelerate IT Service Catalog initiatives.

"In order to better serve their customers, and to optimize IT delivery around business needs, more and more businesses are embracing a service-oriented approach to IT management," said Dave Peranich, President and CEO, Centrata. "As evidenced by the enhancements in our latest offering, Centrata is committed to providing the industry's most comprehensive solution that enables companies to reduce IT service costs, increase productivity and effectively run IT like a business."

Feature Enhancements

The latest release of Centrata's industry-leading solution features a two-click service ordering process and on-demand role-based access to IT services, contributing to an overall improved end-user experience with IT. Additional end-user feature enhancements include Rapid Service Request, Service Request Shopping Cart and default value on service requests. Centrata SDM Suite 4.1 offers a comprehensive administration console to coordinate and prioritize the tasks required to fulfill service requests more efficiently, resulting in increased productivity levels. With Centrata, IT gains end-to-end visibility into the service request fulfillment chain and can quickly identify and address potential obstacles to ensure Service Level Agreement (SLA) compliance.

Centrata Design Studio 4.1

Part of Centrata SDM Suite 4.1, Centrata Design Studio 4.1 is the industry's only enterprise-ready service authoring tool. Centrata Design Studio 4.1 brings unmatched productivity to IT operations by providing a low-cost solution to define and maintain the thousands of IT services delivered to the business and IT customers. Unique to Centrata Design Studio 4.1 is the ability to design and populate the Service Catalog and model approval and fulfillment workflows with no coding, thus removing business analysts' dependency on developers to maintain services. Leveraging Centrata Design Studio 4.1, IT organizations can painlessly scale Service Catalog initiatives from a few services to hundreds, from employee-focused services to more complex infrastructure services.

Centrata Service Catalog 4.1

At the core of Centrata SDM Suite 4.1 is the Service Catalog, which provides businesses with the foundation from which to deploy end-to-end service management capabilities such as capacity planning and demand management. In 4.1, Centrata simplifies the initial deployment of the catalog by automatically generating an HTML-version of the content that end-users can browse. By providing a Service Catalog model with pre-configured service attributes that cover all services, and by simplifying the process of populating the Service Catalog, Centrata effectively accelerates the transformation of IT into a service-oriented organization.

About Centrata, Inc.

Founded in 2001, Centrata is the leading provider of IT service catalog and service delivery management solutions for the Fortune 1000. Centrata helps transform IT into a service-oriented organization and maximize the value it delivers to the business. Built around an actionable service catalog, Centrata's solutions are specially designed to handle the complexity and high rate of change of today's Fortune 1000 IT environments. With Centrata, IT services become standardized, reliable, cost-effective and predictable. More information about the company can be found at www.centrata.com.

(1.) Gartner Research “Hype Cycle for IT Operations Management, 2005” by K. Brittain, et al. July 20, 2005.

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