SOURCE: Centrata

April 05, 2005 08:00 ET

Centrata Named "Cool Vendor" by Leading Analyst Firm

Vendor Selection Based on How Innovative, Impactful and Intriguing They Are

REDWOOD CITY, CA -- (MARKET WIRE) -- April 5, 2005 -- Centrata, the leading provider of IT Service Catalog and Service Delivery Management solutions (SDM), today announced that the company has been included in the list of "Cool Vendors" in the "Cool Vendors in IT Service Portfolio Management and IT Service Dependency Mapping" report by Kris Brittain, Deb Curtis, et al, of Gartner, Inc, March 30, 2005.

"We are pleased to be recognized by Gartner as a 'Cool Vendor' in the IT service portfolio management (ITSPM) space," said Dave Peranich, President and CEO, Centrata. "Centrata is leading the charge in helping our customers transform their complex IT operations into a service oriented organization that brings value to the business. By providing the capabilities to standardize the delivery of IT products and services to best meet business requirements, our customers are able to reduce costs while meeting customer service and quality requirements."

According to the March 2005 report, "Internal customers within enterprises have been pressing their IT organizations to become better business partners, to improve service quality and to attain greater efficiency, all, of course, without increasing cost. In response, IT organizations are re-engineering their processes to deliver more business-oriented IT service management. A new set of 'cool' vendors has come to light during 2004, offering innovative solutions aimed at assisting in this transformation with solutions that push beyond the boundaries of IT silos to affect the entire business management of IT."

Centrata's Service Catalog and Service Delivery Management solution, SDM 4.0, helps IT organizations proactively manage their service portfolios and deliver IT services in a predictable, repeatable way. Centrata Service Catalog includes a set of pre-defined core IT services that can be used as an example for companies in an attempt to jump-start their service catalog initiatives. In addition, SDM 4.0 not only supports a library of basic service requests, such as new employee on boarding, etc., but also provides robust service models for more complex, business-critical services that are essential in supporting new strategic business initiatives and ventures. By documenting workflows and best practices in the software, the service delivery process can be automated and operational efficiencies improved, thus transforming IT services into a competitive advantage for the business.

About Gartner's Cool Vendors

Gartner's listing does not constitute an exhaustive list of vendors in any given technology area, but rather is designed to highlight interesting, new and innovative vendors, products and services. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness of a particular purpose.

Gartner defines a cool vendor as a company that offers technologies or solutions that are: Innovative, enable users to do things they couldn't do before; Impactful, have, or will have, business impact (not just technology for the sake of technology); Intriguing, have caught Gartner's interest or curiosity in approximately the past six months.

About Centrata, Inc.

Founded in 2001, Centrata is the leading provider of IT service catalog and service delivery management solutions for the Fortune 1000. Centrata helps transform IT into a service-oriented organization and maximize the value it delivers to the business. Built around an actionable service catalog, Centrata's solutions are specially designed to handle the complexity and high rate of change of today's Fortune 1000 IT environments. With Centrata, IT services become standardized, reliable, cost-effective and predictable. More information about the company can be found at

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