Canadian Franchise Association (CFA)

Canadian Franchise Association (CFA)
CertaPro Painters

April 12, 2011 12:00 ET

CertaPro Painters Wins Grand Prize in Canadian Franchise Association Award of Excellence in Franchising

TORONTO, ONTARIO--(Marketwire - April 12, 2011) - The Canadian Franchise Association (CFA) is pleased to announce that CertaPro Painters is the Grand Prize winner of the 2011 CFA Award of Excellence in Franchising and Gold Winner in the Category of Non-Traditional Franchises – Mature/Established.

Open exclusively to CFA Franchise System members who have been franchising for three years or more, the CFA Award of Excellence in Franchising recognizes excellence in franchise operations. Winning systems must demonstrate a dedication to superior franchisee relations, leadership, business planning, marketing, training and support, ongoing operations and communications. The Award was presented to the residential and commercial painting franchise on April 4, 2011 during a gala awards presentation dinner at the 20th annual CFA National Convention in Niagara Falls, Ontario, which had record-breaking attendance of representatives from the franchise community in Canada.

"Our entire Canadian CertaPro Painters team is thrilled and honoured to win the Grand Prize award," says Marty Natterer, Regional Vice President, North Region for CertaPro Painters. "It is the culmination of many years of hard work, partnering with a strong network of owners and exposure, through the Canadian Franchise Association, to other quality franchise organizations in Canada. Winning the Gold CFA Award of Excellence in Franchising within our own category in 2010 was exciting in itself. Taking our success to the highest award level this year further empowers our organization to continue pushing excellence and world class service to our customers."

This year, over 50 CFA member franchise systems participated in the CFA Award of Excellence in Franchising competition, the highest number of entries ever in the history of the CFA Award of Excellence program. The winning franchise systems are decided based on the results of a survey completed by CFA member franchisors and franchisees about their experiences with their franchise system and colleagues. The CFA Award of Excellence in Franchising is sponsored by CFA and administered by InfoFeedback, a third-party research firm. Considered the ultimate prize in Canadian franchising, the CFA Award of Excellence in Franchising is given annually to franchise systems that have demonstrated the strongest, most mutually rewarding relationships with its franchisees.

"The CFA Award of Excellence in Franchising truly sets a benchmark for franchises throughout Canada and we are honoured to present the awards to this year's winners," says Lorraine McLachlan, CFA President and CEO. "A solid relationship between franchisor and franchisee is vital to the system's success and these companies' results show that they offer outstanding support to their franchisees."

The CFA Award of Excellence in Franchising competition includes four categories to enable franchise systems to be rated against their peers. Entries are separated into Traditional Franchises (i.e. those with bricks and mortar locations) and Non-Traditional Franchises (i.e. mobile, home-based, etc.). Within these groups, entrants were grouped based on the length of time the franchise system has been operating (3 to 10 years and 11+ years). These categories better reflect the wide range of franchise opportunities in today's marketplace and create a more even playing field for the ranking of each entry. From amongst the winners in each category, the franchise system with the highest overall score is awarded the 2011 CFA Award of Excellence in Franchising Grand Prize.

The 2011 CFA Award of Excellence in Franchising winners are:

2011 CFA Award of Excellence in Franchising Grand Prize
CertaPro Painters

Traditional Franchises (i.e. bricks and mortar locations)
New / Emerging (franchising 3 - 10 years)
Silver: UCMAS Mental Math
Bronze: Snap Fitness

Mature / Established (franchising 11+ years)
Gold: Expedia® CruiseShipCenters®
Silver: Wendy's Restaurants of Canada
Bronze: Pizza Nova

Non-Traditional (i.e. mobile, home-based, etc.)
New / Emerging (franchising 3 - 10 years)
Gold: The Grounds Guys
Bronze: Computer Troubleshooters

Mature / Established (franchising 11+ years)
CertaPro Painters
Silver: Home Instead Senior Care
Bronze: Mr. Rooter Plumbing

"The CFA Award of Excellence in Franchising program celebrates the relationship between franchisees and franchisors," says Cheryl Kostopoulos, President, Pak Mail Centers Canada and Chair of the CFA Award of Excellence in Franchising Committee. "These awards are about education, the CFA's commitment to excellence, and highlighting the fact that, when the franchisor and the franchisees work together, there is no better way to do business. This is what CFA is all about. It reflects our core values: how to do franchising right."

For more information about the CFA Award of Excellence in Franchising and a list of past winners, visit

About the Canadian Franchise Association (CFA)

With almost 500 corporate members nation-wide, representing many of Canada's best-known brands, the Canadian Franchise Association is the national voice for franchising in Canada and works with all levels of government to ensure the development of industry-made solutions. CFA promotes excellence in franchising and educates Canadians about franchising, specific franchise opportunities and proper due diligence through its many events, programs and publications. For more information, visit

About CertaPro Painters

CertaPro Painters, the largest North American Residential painting company, was founded in 1991. Specializing in servicing both high-end residential and commercial customers, its success is based on exceeding customer expectations by delivering certainty at every juncture of a painting job from start to finish. CertaPro Painters now operates across America and internationally. For further information, contact 1-800-462-3782 or visit

For more information, and/or to arrange interviews with Lorraine McLachlan, CFA President & CEO or Marty Natterer, Regional Vice President, North Region, CertaPro Painters, please contact:

Kenny Chan
Manager, Communications
Tel: 800-665-4232 ext. 232

Contact Information

  • Canadian Franchise Association (CFA)
    Kenny Chan
    Manager, Communications
    800-665-4232 ext. 232