SOURCE: Certify

Certify Travel and Expense Management

April 18, 2013 07:30 ET

Certify Releases SpendSmart Report for Q1, 2013

Starbucks, McDonald's, Marriott, Delta, and Avis Top the Lists, With Surprising Regional Findings in Major Metropolitan Areas

PORTLAND, ME--(Marketwired - April 18, 2013) -  Leading cloud-based travel and expense management software provider Certify announced the results of its latest business spending report, covering the first quarter of 2013. Top-expensed vendors for the quarter include Starbucks, McDonald's, Subway, Marriott, Hampton Inn, Avis, Delta, United, Shell and Verizon. The quarterly Certify SpendSmart™ Report analyzes vendors, expense amounts and satisfaction rating data on business expenses collected directly from end users. Certify SpendSmart handles millions of receipts and expenses to provide valuable insights to Certify clients and the business travel and expense industry at large.

The report shows that breakfast was dominated by Starbucks, with 14.14% of expenses and averaging $7.86 per receipt. When it comes to lunch, Subway beat McDonald's to claim the top spot in the lunch category. Subway claimed 3.11% of all lunch expenses, averaging $10.79 per receipt. McDonald's was the top dinner vendor, followed by Outback Steakhouse and Chili's. Vendors with the highest average customer satisfaction rating include Chick-fil-A, Westin Hotels, Southwest Airlines, Alaska Airlines, Amazon, Whole Foods, Starbucks, USPS and Publix.

Certify's cloud-based travel and expense software is used by companies of all sizes and across all industries. The company has been tracking corporate travel and expense data since 2009 and is one of the only cloud software vendors that offers integrated travel booking, travel and expense management and reimbursement in one system.

"Our customers value the insights we bring that highlight the latest trends in business T&E expenses. These insights help them plan budgets, evaluate policies and choose preferred vendors that best fit their needs," says Robert Neveu, CEO of Certify. "The SpendSmart Report tells us which vendors are delivering the best customer satisfaction levels. When compared with average expense amounts and popularity rankings, our customers can learn which vendors provide the best value overall."

Category Highlights:

Most-Expensed Restaurants:

Starbucks: 5.05% of expenses, averaging $9.03

McDonald's: 2.85%, averaging $8.03

Subway: 1.64%, averaging $14.01

Panera Bread: 1.43%, averaging $35.99

HMS Host: 1.33%, averaging $14.62

Most-Expensed Hotels

Marriott: 8.95% of expenses, averaging $238.29

Hampton Inn: 6.4%, averaging $198.70

Courtyard by Marriott: 6.2%, averaging $153.80

Holiday Inn: 4.53%, averaging $149.99

Hilton: 4.47%, averaging $177.80

Most Expensed Airlines

Delta: 20.83% of expenses, averaging $373.80

United: 13.02%, averaging $452.56

Southwest: 9.04%, averaging $289.44

American: 8.99%, averaging $355.44

US Airways: 8.85%, averaging $268.02

Most Expensed Car-Rental Services

Avis: 17.4% of expenses, averaging $170.84

National: 15.61%, averaging $177.86

Hertz: 14.24%, averaging $243.84

Enterprise: 9.03%, averaging $193.02

Budget: 3.96%, averaging $172.60

Regional Highlights:


Chick-fil-A beats McDonald's as most expensed restaurant in Atlanta with 2.01% of meals compared to McDonald's 1.85%.


In Boston, Dunkin Donuts approaches the popularity of Starbucks with 4.5% of meals, compared to Starbucks at 6.92%. Legal Seafoods takes third place with 3.5% of meals, averaging $67.59 per receipt.


Zip Car ranks as #6 rental car provider in Chicago, just after Enterprise, with 4.6% of rentals.


Starbucks beats McDonald's in Dallas by more than double, with 8.98% of meals expenses compared to McDonald's 3.27%. Starbucks was also rated higher with 4.2 stars compared to McDonald's 4.0.

Los Angeles

Boingo Wireless claims 3.79% of general expenses in Los Angeles, the second-highest vendor among general expenses.

New York

Seamless claims 8.07% of all meals, with average expense amount of $29.27. Just behind Seamless, Starbucks claims second most expensed vendor for meals and takes the spot for highest rated vendor with a perfect 5 out of 5 stars.

San Francisco

Square Inc. is reported as a vendor so many times in San Francisco that it claims top spot in the general category with 8.85% of general expenses.

About Certify

Certify is the leading online travel and expense management solution for companies of all sizes. Organizations worldwide book travel and complete expense reports quickly, easily and cost effectively using Certify cloud and mobile applications. For more information about Certify please call 207.773.6100 or visit Shouldn't we list the first highest?

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