SOURCE: Certona


March 11, 2014 08:00 ET

Certona Predicts Consumer Behavior With Patented Technology

Omnichannel Personalization Provider Awarded US Patent, Cementing Ten Years of Leadership in Individualizing Customer Experience

SAN DIEGO, CA--(Marketwired - Mar 11, 2014) - Certona, the leader in real-time omnichannel personalization for the world's largest brands and retailers, today announced that the United States (US) Patent Office has issued the company a patent for representing and predicting human behavior. Validated by the patent, Certona's platform has the unique ability to profile and predict behavior within three to five clicks across all e-commerce traffic, including the largest untapped segments of new and anonymous traffic, which is estimated to be over 50 percent of e-commerce site traffic. This insight lets brands and retailers better personalize user experience to drive ROI. Certona's technology does not require brands to collect any personally identifiable information, thus protecting consumer privacy.

"In the ever-competitive e-commerce marketplace, brands need to build a digital relationship with their customers. Our new patent makes us the first to provide digital retailers with the power to profile new and anonymous web traffic in just a few clicks -- non-intrusively -- enabling them to create a personalized experience during a customer's first visit," said Dr. Geoffrey Hueter, Certona CTO and co-founder. "This automatic and continuous learning about their web, mobile and in-store visitors enables retailers to predict behavior so they can anticipate consumer interests and deliver a 1:1 individualized experience."

US Patent 8566256, "Universal system and method for representing and predicting human behavior," covers key components of Certona's Resonance® personalization and experience management platform such as individual profiling, continuous learning and self-optimization. Resonance allows businesses to bring together their customers' contextual experiences and behavioral data to generate a positive and relevant response for each visitor. The platform also collects explicit and implicit object ratings and creates deep customer profiles that enable the real-time prediction and delivery of personalized digital assets, including product recommendations, content and offers. 

Using Certona's technology, retailers post significant gains over their competitors. Over the five-day 2013 shopping holiday from Thanksgiving through Cyber Monday, clients increased online sales by 27 percent, or 80 percent higher than the industry average of 17 percent (ComScore). During the entire year, the more than 550 brands and retailers using Certona's personalization technology increased sales 21 percent from 2012 to 2013, and outperformed the industry average by 24 percent, or 21 percent versus 17 percent (US Census). The issuance of this patent, with 10 others pending, strengthens Certona's technology leadership in digital retail and omnichannel personalization.

About Certona
Delivering personalized customer experiences for the world's most popular brands, Certona is the leader for true omnichannel personalization. Trusted by more than 550 top ecommerce sites, Certona's real-time personalization platform increases engagement and conversions by leveraging one-to-one behavioral profiling, Big Data insights, and predictive analytics to serve up individualized content, promotional and product recommendations across all customer touch points. Combined with a flexible business rules engine, marketers can harness the power of real-time behavioral profiling while maintaining control over their recommendation and personalization strategies. Internet Retailer's (IR) "Top Tech 2014" lists Certona as the fastest-growing vendor in terms of adding new clients in the IR Top 1,000. The company has the highest number of retail clients in the IR Top 500. Personalize Anytime, Anywhere:

Contact Information

  • Media contacts:
    Todd Scholl
    (858) 369-3888 x 212
    Email Contact

    Leigh Ann Benicewicz
    (619) 677-2700
    Email Contact