SOURCE: Computer Generated Solutions (CGS)

Computer Generated Solutions (CGS)

September 02, 2010 08:00 ET

CGS Contact Centers Earn Microsoft® Customer and Partner Experience Award Cup

CGS Contact Center Solutions Have Been Recognized With the Microsoft CPE Award Cup for Delivering an Exceptional Customer Experience for Microsoft Business Customers in Romania During the Most Recent Fiscal Year (2009-2010); The Award Is Based on Results of the Independently Conducted Microsoft Customer and Partner Satisfaction Survey

NEW YORK, NY--(Marketwire - September 2, 2010) -  Computer Generated Solutions Inc. (CGS), through its Contact Center Solutions business unit, has received the coveted Microsoft® CPE Award Cup for the exceptional telesales and telechannel services it has provided to Microsoft Romania corporate, small to mid-market business and public sector customers during the fiscal year of 2010. Presented by Microsoft Romania General Manager Calin Tatomir, the Award is based on customer satisfaction ratings of all partners as measured in the independently conducted Microsoft Customer and Partner Satisfaction Survey.

"We are honored to be recognized for the superior customer experience our call center teams provide for Microsoft business customers," stated CGS Founder and CEO Phil Friedman. "The CPE Award affirms the dedication and excellence of our call center teams in Romania and across the globe. We remain committed to the close working relationship we have with Microsoft and look forward to strengthening the ties between our companies and customers."

The Microsoft Unified Customer and Partner Experience (CPE) strategy includes a range of listening systems and tools for responding to the needs and ideas of customers and partners. As part of that strategy, the Microsoft Customer and Partner Satisfaction Survey is conducted twice annually to evaluate Microsoft and its partners in key areas such as product quality, innovation, caring about customers, ease of doing business, quality of resources, and the overall value of our offerings.

CGS offers high-quality and cost-effective contact center services in Europe through two conveniently located offices in Bucharest and Brasov. With modern, technologically-advanced centers and dedicated, career-oriented agents, the CGS Romanian call center operations have experienced a tenfold growth in the past five years.

About CGS Contact Center Solutions
CGS delivers a comprehensive range of outsourced contact center solutions designed to help clients focus on their core business while delivering high quality service required in today's competitive market. Our 5 contact centers located in North America and Europe deliver superior multi-channel inbound and outbound contact center and BPO services, including corporate technical help desk, customer care, telemarketing, collections, content translation, content monitoring, channel management and agent training in 18 languages to over 30 countries.

With deep contact center industry experience, career-oriented agents, an engaged management team and more than 25 years of delivering world-class IT solutions, CGS is uniquely able to blend talent and technology to solve our clients' toughest business challenges. As a privately-held company, CGS has the drive and flexibility to partner with our clients to deliver custom-tailored, personal and cost-effective value that goes "Beyond the KPIs." To learn more, visit http://www.cgscontactcenter.com.

About CGS
For more than twenty-five years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through technology. With global delivery capabilities, expertise across leading platforms and deep experience in multiple industries, CGS has become the IT partner of choice for thousands of organizations worldwide. CGS delivers a wide array of proprietary and third-party business applications, technology and business services, outsourcing solutions and learning & communications platforms. Headquartered in New York City, CGS maintains a worldwide presence with 20 offices in North America, Europe and Asia. For more information please visit http://www.cgsinc.com.

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Contact Information

  • Contact:
    Rob Derby
    Vice President, Worldwide Marketing
    Computer Generated Solutions, Inc.
    +1 (212) 261-2063
    Email Contact