NEW YORK, NY--(Marketwired - Feb 16, 2016) - CGS, a global provider of business applications, enterprise learning and outsourcing services, was named to the 2016 Global Outsourcing 100® by the International Association of Outsourcing Professionals® (IAOP®), the global, standard-setting association and advocate for outsourcing professionals and the organizations they support.
The 2016 Global Outsourcing 100 (Go100) recognizes the world's best outsourcing service providers. The list is based on applications received, and judging is based on a rigorous scoring methodology that includes an independent review by an independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations.
"Choosing the right partners is more important than ever. Companies that outsource, not only in the traditional sense but also through the wide array of the ever-changing collaborative business models are scrutinizing their providers very closely," said Debi Hamill, IAOP CEO. "The GO100 is the definitive guide to help companies research and compare service providers with whom they are considering relationships."
"We're honored to be recognized by IAOP among the 2016 Global Outsourcing 100 world's best service providers," said Michael Mills, Senior Vice President, Call Center Solutions at CGS. "CGS is dedicated to being a true partner to our global business process outsourcing customers, providing scalable and robust offerings. In a year of growth and innovation, CGS maintained it focus on working hand-in-hand with clients to help them achieve their business goals while ensuring excellent service and customer satisfaction."
With a base of more than 7,000 multilingual, dedicated call center agents located in North America, South America, Europe and the Middle East, CGS currently supports many of the world's industry-leading brands, including global retailers, healthcare providers, technology and telecom providers and global hospitality brands. CGS's innovative, scalable and flexible outsourcing solutions include help desk solutions, technical support, customer care, sales and channel management, and finance and accounting.
About IAOP
IAOP is the go-to association leading the way to improve outsourcing outcomes by bringing together customers, providers and advisors in a collaborative, knowledge-based environment that promotes professional development, recognition, certification and excellence. With over 120,000 members and affiliates worldwide, IAOP is not only on top of the latest trends but in front of them. Through its expansive global chapter network, premier training and certification programs, knowledge center, member community and more, IAOP helps members learn, grow and succeed. For more information and how you can become involved, visit www.IAOP.org.
About CGS
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients' complex, multi-dimensional needs and support clients' most fundamental business activities. Headquartered in New York City, CGS has offices across North America, Latin America, Europe, Middle East and Asia. For more information, please visit www.cgsinc.com and follow us on Twitter at @CGSinc and @OutsourcingCGS and on Facebook.